Associate Director, Student Financial Counseling & Outreach

Job Title Associate Director, Student Financial Counseling & Outreach Agency Prairie View A&M University Department Student Financial Aid Proposed Minimum Salary Commensurate Job Location Prairie View, Texas Job Type Staff

Important Immigration information: A Presidential proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that Texas A&M University will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Texas A&M University subject to this fee.

In addition, on January 27, 2026, Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate.

• Provides day-to-day leadership, mentoring and coordination for the financial counseling and outreach team.
• Provides clear, accurate, and personalized support to help students and families navigate the complex financial aid application processes.
• Coordinate application follow-up activities for new students, including FAFSA completion, application document completion and verification completion with the intent to assist student with early as possible completion of their financial aid application.
• Serves as the primary point of contact for coordination and troubleshooting of student financial aid concerns.
• Receives, investigates, and responds to difficult, sensitive problems and student complaints in a professional manner.
• Performs outreach (phone calls, e-mails, text messaging campaigns, events, etc.) to current and prospective students who need assistance navigating their bills, financial aid renewal, refunds, etc.
• Develops and implements events and outreach/retention programming to engage with students, and to help ensure the on-time renewal of financial aid.
• Work closely with the leaders of the other areas of the CARE team and CARE leadership (Academic Advising and Career Services) to ensure that programming and outreach conducted is uniform, cohesive, integrated, personalized to target audiences, and aligned with institutional objectives.
• Determines staffing and support needs for outreach programs, projects, activities, and in-person/virtual services and identifies and advocates for best practices that enhance students' experiences.
• Conducts Financial Aid 101 workshops, Financial Literacy trainings, High School Financial Aid Nights, and other events throughout the year.
• Oversee the curation and promotion of financial literacy content and training, including (but not limited to) material from commonly used financial aid platforms, such as iGrad.
• Works closely with EM Communication Specialist to Develop outreach materials including posters, flyers, brochures, and electronic notifications for student outreach activities.
• Help design and develop a non-credit financial literacy course available to students in both a synchronous and asynchronous format.
• Assesses performance and success of programming and events through surveys.
• Composes reports as needed and requested.
• Collaborate with campus partners, such as the Center for Student Success and Career Services to extend the reach, impact, and network of support for students and families.
• Determines staffing and support needs for outreach programs, projects, activities, and in-person/virtual services and identifies and advocates for best practices that enhance students' experiences.
• Conducts Financial Aid 101 workshops, Financial Literacy trainings, High School Financial Aid Nights, and other events throughout the year.
• Oversee the curation and promotion of financial literacy content and training, including (but not limited to) material from commonly used financial aid platforms, such as iGrad.
• Works closely with EM Communication Specialist to Develop outreach…