Lead Field Service Representative - Residential

Location: Notrees

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Job Summary

The Shift Lead Field Service Representative is responsible for providing expert technical support, maintaining site relations with customers, developing strategies for optimizing site operations, and leading local field teams to ensure proper operations and level 1 maintenance services are being completed proficiently for customers. This role involves troubleshooting and resolving highly complex technical issues, managing projects, and providing mentorship to Operators.

Duties & Responsibilities

* Respond to and resolve highly complex technical issues and service calls.

* Perform advanced troubleshooting, diagnostics, and develop maintenance strategy on a wide range of equipment and systems.

* Mentor a team in conducting level 1 preventive maintenance, system optimization, and performance tuning tasks.

* Manage and coordinate technical projects, including installations, upgrades, and system integrations.

* Provide technical guidance and training to Operators.

* Collaborate with internal teams, vendors, and subject matter experts to resolve complex technical challenges.

* Accurately document service activities and maintain detailed records.

* Maintain account management activities by working within our Veolia digital tool suite including logging hours and PM in Service Max/Salesforce/Maintain

X, completing site safety inspections in Gensuite, generating reporting in InSight, and more.

* Ensure compliance with company policies, safety regulations, and industry standards.

* Provide excellent customer service and ensure customer satisfaction.

* Indirect Supervision of Field Service Representatives(FSR)/Operators assigned to shift.

Qualifications

Knowledge, Skills & Abilities

* Accountability

* Initiative

* Customer Service

* Computer Proficient

* Strong Communication

* Building Relationships

* Learning and Development Skills

* Handle multiple, shifting demands professionally, adapting to dynamic business & industry situations.

* be a considerate listener and clearly communicate ideas and solutions in a professional manner.

* Listen carefully, communicate professionally.

* PLC Programming

Education & Experience

Required:

* High School Diploma / GED / Home School Certification OR international equivalent and 5+ years' experience of service/maintenance or equivalent in an industrial environment

* Bachelor or Associate degree in science/engineering (STEM) or technical certificate in Instrumentation, Controls or programming and/or water treatment equipment including ultrafiltration and/or membrane bioreactors

* Ability to travel inside North America without restrictions

* Demonstrated ability to work independently and remotely with project teams

* Ability to meet all customer site requirements

* Strong oral and written communication skills

* Ability to train and mentor a team of Operators.

* Project management skills and experience are preferred.

Preferred:

* Bachelor's degree in a relevant field (e.g., electronics, computer science, chemical engineering or mechanical engineering) or equivalent experience.

* 5+ years of experience in a field service, plant production or technical support role.

* Expert knowledge of electronics, chemistry, mechanics, computer systems, and related technologies.

* Strong problem-solving, analytical, and critical thinking skills.

* Excellent communication, interpersonal, and leadership abilities.

Working Conditions

* Ability and willingness to perform physical duties such as lifting, climbing, working at elevated heights, and manual dexterity

* Ability and willingness to work confined space entry

* Ability and willingness to work in range of environments to include but not limited to industrial

* Ability and willingness for on call status for emergency response

* This position is an hourly position that is overtime eligible

Working Conditions

The position follows the Dupont schedule. 4 on / 4 off with monthly night / day rotations.

Additional Information

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:

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