Leasing Consultant

Job Title

LEASING CONSULTANT

Villas at Valley Ranch – Porter, TX 77365

The role of the LEASING CONSULTANT requires a high level of energy, a desire to make a real difference in people’s lives, and a commitment to anticipate and exceed the expectations of our residents and customers.

Non‑Exempt (Eligible for overtime)

• Deliver superior customer service while maintaining a positive attitude and pride in the company.
• Follow lead management software and clear all leads from the queue daily.
• Inspect pre‑leased apartments before potential residents move‑in.
• Maintain a clean leasing office, tour path, vacant apartments, amenities, and overall curb appeal; spot‑clean as needed.
• Showcase the property and apartment homes to prospective residents, using product knowledge to explain pricing, floor plans, amenities, and benefits, and close the deal.
• Guide prospective residents through leasing and move‑in procedures, adhering to company policies and Fair Housing compliance.
• Assist in lease renewal processes, distributing and following up on renewal notices.
• Maintain an accurate inventory of available apartments and renewal information for current residents.
• Communicate clearly and consistently between the leasing office and the maintenance team; review work orders for completion status.
• Distribute company or community‑issued notices to residents.
• Follow company procedures regarding safety and emergencies.
• Provide general clerical assistance, including answering phones, taking messages, filing, etc.
• Assist management in developing and implementing marketing strategies to increase property traffic and internet leads.
• Research competitive properties to keep local area statistics current.
• Maintain strict confidentiality for all paperwork containing sensitive information such as social security numbers and payroll details.

• Maintain a positive employee service attitude (Keener Cares).
• Review notices to vacate with management to determine the cause of the move‑out; identify problem areas and develop improvement plans.
• Resolve complaints, service requests, and other resident communications while aiming to keep resident satisfaction scores above the industry index.

• Walk and inspect ready show apartments daily to ensure Keener Cares quality standards.
• Provide daily updates on physical occupancy status to managers and coordinate with maintenance for timely turnover after move‑out.

• Promote Keener Cares culture, ensuring all personnel understand the importance of extending this philosophy to one another, vendors, and residents.
• Familiarize yourself with the company’s strategic goals each year and strive to accomplish them at the site level.
• Provide superior customer service in all interactions, both within the company and externally with residents and vendors.
• Perform additional duties or tasks as assigned by the Community Manager.

• Minimum of six months’ experience in customer service, sales, or a retail position.
• Superior customer service skills and ability to manage difficult situations.
• Strong closing ability.
• Ability to work weekends and flexible schedules as assigned by the company.
• Logical thinking skills to define problems, collect data, establish facts, draw conclusions, and initiate appropriate actions.
• Strong attention to detail, organizational planning, time‑management, and communication skills.
• Ability to follow written and verbal directions.
• Ability to complete tasks despite frequent interruptions.
• Willingness to travel and assist at other Keener properties as needed.
• Computer skills: word processing, spreadsheets, internet, e‑mail, and on‑site rental system software.
• Basic knowledge of office equipment.
• Minimum of 40 hours per week; willing to work evenings, nights, and weekends for staffing needs and emergencies.

High school diploma or equivalent required; college degree preferred.

• Stand, walk or sit as required; 60% of time on feet, 40% sitting at desk.
• Occasional light lifting: 0–10 lbs constant,
  10–20 lbs frequent,
  20–25 lbs occasional,
  20–25 lbs occasional, >25 lbs rare.
• Perform bending, stooping,…