Poker Supervisor

Reports to

Poker Manager

Poker Dealers

The Poker Supervisor is responsible for assisting Poker Management with day-to-day supervision and conduct of poker in the casino.

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Perform duties as Poker Dealer when needed.
• Responsible for cash or cash equivalencies, including security and issuance of entrusted banks of promotional payouts and chip runner responsibilities.
• Responsible for dealer rotation and assurance of fair rotation and practices.
• Enforce proper game rules.
• Assist and verify table fills.
• Request Surveillance assistance when in doubt or in need of table play review.
• Responsible for informing all poker guests about promotions and assist guest with Players Club cards and redemption of points.
• Responsible for player logs and ensuring adherence to proper table opening and closing procedures.
• Responsible for addressing complaints or floor calls per Dealer request.
• Responsible for reporting discrepancies to Poker Management when necessary.
• Responsible for daily reporting to Poker Management and Assistant General Manager.
• Provide training, planning, assigning, and directing work.
• Responsible for appraising performance, rewards and disciplinary review.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

• Must have High School Diploma or GED.
• Previous supervisory experience preferred.
• Poker dealing experience preferred.
• Must have knowledge of poker games such as Texas Hold em.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team…