Casino Host

Reports to

Player Development Manager

Develop and maintain superior relationships with guests by equal utilization of professionalism and personality. Seeks new and targeted players to inform them of the benefits of all player development programs.

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Track and monitor feedback and participation on an on-going basis to determine program effectiveness.
• Maintain high levels of guest service, confidentiality, and discretion in all communication to and about guests.
• Prepare, coordinate, host/administer all complimentary and guests' events.
• Actively develop and maintain guest loyalty and incremental visitation through personal contact such as on-property hosting, off-property entertaining, telemarketing, email and text using available services and promotional opportunities.
• Market to predetermined active and inactive guests by phone, mail and in person to further develop brand loyalty and visitation to the casino.
• Maintain familiarity with all current and upcoming special events, promotions, entertainment and all casino facilities.
• Walk through the casino to identify registered and prospective guests.
• Develop, maintain and analyze database for opportunities and productivity.
• Attend guest events, interact with invited guests and provide guest service in a professional and courteous manner.
• Coordinate daily with the casino hotel regarding the host room block and overall hotel occupancy.
• Maintain professional business appearance and attire at all times.
• Demonstrate and promote KLECH core values and EGET skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned by the Marketing Manager and/or Director.

• High School Diploma or GED required; a college degree can substitute for work experience.
• Two (2) years in high level administrative role.
• Two (2) years of guest service required.
• Sales experience preferred.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors, guests and all staff.
• Ability to work under pressure in a fast-paced environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis. member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Occasionally lift and/or move up to 25 lbs.

• Casino floor and normal office setting.
• Frequent walking and standing environment and frequent contact with the general public.
• Temperature controlled environment with varying…