Guest Service Agent Event Business Center

Responsibilities

Location:

Benchmark Hospitality at Deloitte University Hotel & Conference Center. Full Time, 1st Shift.

• Provide all guests with support at the Guest Services Center, including print jobs, email and instant messenger correspondence, shipping, retail, and any other general requests that may arise in a professional and timely manner.
• Serve as a primary point of contact for guests’ business center needs, such as copying, printing, faxing, and desktop computer offerings.
• Operate the retail center, managing inventory and ensuring retail displays look sharp.
• Provide general information to guests regarding meetings and meeting services.
• Monitor the property email account and instant messages, representing Guest Services professionally, and reach out for support and direction when needed.
• Send and receive guest packages via various shipping services.
• Maintain the business center supplies inventory, ensuring the print station and supplies area is always kept in an orderly fashion.
• Assist with all guest requests by communicating issues to the appropriate operational department(s), delivering follow‑up, and ensuring complete and flawless assistance.
• Complete reporting as required, capturing and thoroughly communicating the happenings and outstanding items from your shift.

• Previous guest services/business center experience preferred.
• One year of administrative experience preferred.
• Previous shipping/receiving experience preferred.
• Previous guest or customer service experience required.
• Familiarity with basic office equipment, including printers and copy machines.
• Strong computer skills.
• Proficient in Microsoft Outlook.
• Experience with Microsoft Teams, One Note, and Excel desirable.
• Must be able to obtain Texas Notary certification within 90 days of hire.

Payrate: $18.00 per hour.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.