Service Advisor Writer five k

Reports to:

Service Manager

Hours:

Full-Time

• 9 bay shop
• High end clients who appreciate their vehicles and maintain them properly
• Paid time off
• Paid holidays
• No weekends
• Performance-based compensation
• Out of State travel for training
• Web-based training tools
• Out of State training
• 401(k) with matching

• Sales:
  Sell repairs and service to customers based on their needs, goals and desires, using company guidelines and best practices.

• Customer Service:
  Assist customers by answering questions and inquiries over the phone, via email, and in person.
• Administrative:
  Create invoices for clients using the company process, help process part orders/returns, dispatch repairs/parts as needed under direction of manager.
• Other tasks:
  Fill in on tasks as needed to maintain the flow of the shop. Examples could be: running a shuttle, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed.

• Sales
  
  Experience:
  
  At least 3 years in a sales or consulting role.
• Organizational & Focus
  
  Skills:
  
  Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
• Computer Knowledge:
  Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs. Experience with Tekmetric and/or Autoflow/Autotextme will be highly valued.
• Communication
  
  Skills:
  
  Must be able to communicate in English fluently, both in verbal and in written form. This includes the use of a telephone. Spanish language ability will be highly valued.
• Math
  
  Skills:
  
  Must possess ability to count. Must know how to perform basic math functions using a calculator.

• Must be able to get into and out of various vehicles without assistance.
• Must be able to drive a motor vehicle with passengers.

Note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.