Loan Operations Specialist

Responsibilities

• Monitor incoming loan processing notifications within our portal, handling loan requests promptly and efficiently.
• Communicate closely with the Loan Officer and Assistant to ensure that loan processing aligns with bank policy and regulatory requirements.
• Collaborate with internal teams, including Loan Officers, Lending Assistants, and Compliance personnel, to gather necessary information for preparing loan documents.
• Communicate with other members of Loan Operations and the lending staff regarding the status of loan requests, missing information needed from the lender/borrower, and clear‑to‑close information.
• Review imaging system for documentation and documentation deficiencies for internal refinance and modification requests.
• Use the Bank’s loan platform system to key in information necessary to originate loan documents according to approval, collateral, and additional documentation in an efficient manner.
• Review loan documentation packages, ensuring accuracy, completeness, and adherence to established guidelines and policies.
• Manage documentation errors to an acceptable level once notified.
• Identify opportunities to enhance efficiency and accuracy in loan operations processes and contribute to developing streamlined workflows.
• Propose any improvements to existing loan templates and guidelines to ensure consistency and compliance.
• Demonstrate knowledge of bank regulations pertinent to lending by staying informed about industry regulations, lending practice changes, and loan documentation requirements updates.
• Other duties and/or projects as assigned.

• Self‑starter and self‑motivated to meet job expectations and goals.
• Basic proficiency in Microsoft Office Products, including Word, Excel, and Outlook.
• Knowledge of loan terminology and elements/process required to close a loan.
• Knowledge of general banking principles and federal and/or state regulatory lending laws.
• Ability to communicate effectively both verbally and in writing; multitask and work with exact deadlines in a fast‑paced environment while managing multiple deadlines.
• Ability to maintain attention to detail and complete accurate, detailed work within specific time frames.
• Work effectively in a team environment and help others when needed.
• Ability to follow policies and procedures.
• Ability to work under general supervision.
• Ability to maintain punctuality, work attendance, and work extended hours, as necessary.

• Loan experience (preferred)
• Banking experience (preferred)
• Teller experience (preferred)
• High School Diploma or GED (required)
• Some college or college degree (preferred)