Universal Banker II - Lake Dallas, Texas

SUMMARY / OBJECTIVES

The Universal Banker II serves as a full service, single point of contact in the branch for South State customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker II seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the Bank, including facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Identifies customer needs and expectations by listening for clues.
• Opens opportunities to expand customer relationships by making referrals as outlined in the goals for this position.
• Maintains a neat and professional personal appearance in accordance with bank policy.
• Ensures compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develops a strong understanding of customer‑facing technology and discusses enrollment in self‑service options with customers.

• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• Assists in guiding and training new tellers.
• Provides customers access to safe deposit boxes.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• Services or balances ATM as required.
• Utilizes the branch capture system.
• Follows policies and procedures in completing transactions, minimizing operational errors, and maintaining proper workflow.
• Follows the branch’s security and audit procedures and understands the function and operation of security devices.

• Opens new deposit accounts and understands the products and financial services offered by the bank.
• Handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion, directing customers with difficult problems to other sources for assistance.
• Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
• Shows sincere appreciation for each customer’s time and business.
• Provides a business card when not already given.
• Follows the branch’s security and audit procedures and understands the function and operation of security devices.
• Ensures branch records, reports, and other correspondence resulting from customer development attempts are correct, timely, and properly distributed.

• Eighteen months of teller or cash handling experience and six months of customer relationship building or sales experience.
• Demonstrated expertise in the Teller II and basic FSR job functions.
• Additional responsibilities may include vault responsibilities or back‑up vault responsibilities.
• Has increased approval limits in approving teller transactions and signing off on checks.
• Other duties as assigned.

Education:

High School diploma or equivalent.

Experience:

Cash handling, sales, customer service. Previous banking experience preferred.
Specific Knowledge:
Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.

• The South State Way
• New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through Docu Sign as assigned
• Additional training may be required dependent upon experience

Must be able to lift up to 50 pounds, stand and/or sit for long periods, access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

This position is most likely in an open lobby area with an individual workstation. It is located inside a cooled and heated facility with the ability to go to a break room or rest room during breaks.

Travel may be required to attend meetings or training as needed.

2004 S. Stemmons Fwy. Lake Dallas, Texas 75065.

Equal Opportunity Employer, including disabled/veterans.