Member Service & Sales; Teller

Job Summary

At Mountain America, we create exceptional service experiences with every member, every time. We provide life‑changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

Colorado City, 1045 S Central St, Colorado City, AZ 8602

Full Time;
Monday – Friday 8:40am – 6:15pm Saturdays 9:45am – 2:15pm Day off during the week when a Saturday is worked

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet those needs, and assisting in transactions, including opening new accounts, servicing existing accounts, and explaining our products and services that best suit the member’s needs.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross‑sells products and services as needed.
• Expected to meet sales and service goals; uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
• Resolves problems by clarifying member complaints, determining the cause, providing the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank‑you notes and phone calls using the MACU New Member Onboarding approach.
• Makes and processes branch transactions: maintains cash drawer, initiates wire transfers, cash‑iers checks and cash advances, creates VISA cards, opens and processes IRA transactions, certificates of deposit, and redemption of savings bonds.
• Uses judgment to place appropriate check holds and issue fee reversals; assists fraud victims by processing fraud disputes.
• Accurately and efficiently processes transactions in accordance with established policies and procedures; assists in opening and closing procedures of the branch; responsible for branch security.
• Other responsibilities include representing the credit union professionally, keeping work area neat, responding to communication in a timely manner, actively participating in product knowledge courses, possible travel, and compliance with all regulations.

• At least six months of customer service experience; industry experience preferred.
• High school diploma or equivalent.
• Valid driver’s license required.
• Proficient computer operating skills; understanding of Microsoft Office Suite (Outlook, Word, Excel).
• Ability to identify lending opportunities and make recommendations.
• Ability to cross‑sell financial services; ability to perform financial calculations.
• Proficient written and verbal communication.

• MSR onboarding through Branch Foundations, Teller Branch Checklist, Products & Services, Teller Follow‑up Training, Computer/Office Equipment Skills.

• Ability to talk, hear, sit, use hands to handle or feel, reach with hands and arms consistently.
• Ability to stand, walk, kneel and crouch occasionally.
• Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more).
• Can lift up to 10 pounds consistently and up to 50 pounds occasionally.

• Competitive pay starting at $17.50 per hour, with potential increases based on experience.
• Incentive opportunities.
• Excellent medical and dental benefits with minimal employee contribution (full‑time employees).
• Paid time off, volunteer time off, and paid holidays.
• Matching 401(k), tuition assistance, professional development, and more.

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.