Branch Ops Manager, Wealth Advice Center

Job Overview

Are you a confident decision maker and problem solver? Do you lead by example and enjoy influencing people positively? We’re looking for someone who can:

• Serve as the Operations Manager of the Wealth Advice Center, an office consisting of 200,000+ clients, 400+ Financial Advisors and Team Associates
• Ensure that the review of all daily operational items including client money movement, trades, new account approvals, and client correspondence are completed in a timely and efficient manner
• Manage the Wealth Advice Center Assistant Operations Managers, Branch Service Associates, and KYC Team
• Partner with our Supervisory team to ensure the Operations Team, Client Service Associate Teams, and Financial Advisors are in compliance with all firm policies and procedures
• Train and develop new Operations team members as they join the Wealth Advice Center platform
• Identify and escalate the resolution of urgent client services issues
• Drive and execute various business initiatives that are in line with the WAC’s growth plan
• Promote a culture of ongoing learning & development
• Implement service excellence standards, including coaching and educating operational support staff on the UBS Client Experience

Job Type: Full Time

Job Reference #: 338007

City:
Charlotte, Dallas, Weehawken

The UBS Wealth Advice Center is a UBS branch with locations in Weehawken, New Jersey;
Charlotte, North Carolina; and Dallas, Texas, focused on delivering consistent, high‑quality advice and guidance to Emerging Affluent clients through a scalable, relationship‑based service model. Our team supports more than 200,000 clients nationwide. Clients are served by a team of over 400 dedicated professionals, including Financial Advisors and Team Associates, who work directly with clients—primarily over the phone—to understand their individual needs and help them make informed decisions in support of their long‑term financial goals.

Experience

• Ideally 5+ years of experience working with a leading financial institution
• A strong track record of success in previous positions
• SIE, Series 7, Series 66, Series 9, and Series 10 licenses
• Undergraduate degree is mandatory
• Experience in a fast‑paced environment where no two days are the same

Skills

• Known for getting things done and inspiring others to follow you
• Able to manage time well and handle a large workload in a fast‑paced environment
• Highly detail oriented and prioritize work to ensure everything is completed in a timely manner
• An excellent problem solver and collaborate well with other people and teams
• Proficient with Microsoft Suite Applications, including Outlook, Word & Excel
• Demonstrates self‑confidence and the ability to maintain composure in challenging environments
• Driven with a proactive mindset
• Excellent listener with outstanding communication skills, both verbal and written
• Adapts and works well under pressure in a demanding corporate environment
• Manages projects independently while assuming a high level of responsibility
• Ability to lead and positively influence others in a challenging environment

The indicative gross base salary range as a full‑time equivalent role:

• United States – New Jersey – Weehawken: $90,000 – $120,000 per annum

UBS offers a range of competitive benefits. For further information, please visit  We may, at our sole discretion, provide additional variable compensation or awards.

UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.