Relationship Banker

Position:
Relationship Banker I at First United Bank

• Maintains a basic knowledge of all First United Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to:
  Bank Secrecy Act, Privacy, Fair Lending, Regulation E, deposit, transaction and loan accounts.
• Follows proper procedures accurately and efficiently for all customer‑servicing activities performed.
• Retains existing customers and develops new customer relationships.
• Serves as customers’ single point of contact on all First United Bank products and services.
• Consistently meets and often exceeds performance goals and actively participates in all sales campaigns; promotes new products and services and educates customers and peers within the bank.
• Participates in all meetings, bank functions and customer appreciation/community events as requested or assigned by supervisor.
• Consistently meets customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty.
• Identifies and matches customer product needs with First United Bank products and services by interviewing customers and discussing their financial needs, including making referrals to other staff members and departments to ensure customer needs are met.
• Opens new accounts, certificates of deposit and all other ancillary products offered by the bank; answers customer questions, provides account opening information and ensures that proper paperwork is completed and entered on the computer system.
• Assists customers with routine questions and requests such as balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfer, direct deposit, wire processing, coin processing, notary services and privacy.
• Processes a variety of transactions quickly with minimal or no errors according to established First United Bank policies and procedures, including but not limited to: accepting checks for cash and deposit; money orders, savings bonds, traveler’s checks, cashier’s checks; accepting and processing payments for loans and other services.
• Maintains appropriate drawer limits, performs cash verifications and vault duties.
• Verifies all transactions, places holds as appropriate and proves the cash drawer upon completion of assigned shift to ensure compliance with First United Bank standards and policies.
• Seeks assistance as needed to resolve proof discrepancies.
• Proactively resolves customer complaints, problems or other issues.
• Reviews and resolves account issues listed in insufficient and exception reports on a daily basis; assists customers with account charge‑off repayment plans.
• Performs security functions by opening and closing the bank and vault and ensuring overall safety and security of bank grounds.
• Masters the primary purpose and essential duties of the Relationship Banker I position.

• High School Diploma strongly preferred.
• Some college strongly preferred.
• One year of retail experience preferred.
• Cash handling experience preferred.
• Superior customer service skills required.
• Basic mathematics to solve problems.
• Requires high accuracy with daily work.
• Ability to read, write and verbally communicate effectively with customers and co‑workers.
• Ability to manage time effectively and work independently without close supervision.
• Ability to use good judgment and exercise decision‑making skills.
• Critical thinking – logical reasoning to identify solutions and approaches to problems.
• Ability to multi‑task.
• Maintain a professional attitude and appearance.
• Behave ethically in and out of the workplace.
• Active listening – give full attention to what others are saying, ask appropriate questions.

• An award‑winning culture where faith, financial well‑being, personal development and wellness are our foundation.
• An opportunity to make a difference in the lives of others, where we embrace our communities and invest our time and hearts into making a difference.
• Opportunities for personal and professional growth.
• Exceptional benefits that include…