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Senior Customer Experience Leader – Banking & Credit

Job in Westlake, Tarrant County, Texas, USA
Listing for: Robinhood
Full Time position
Listed on 2026-08-18
Job specializations:
  • Finance & Banking
    Banking & Finance, Banking Operations
Salary/Wage Range or Industry Benchmark: 46838 - 55104 USD Yearly USD 46838.00 55104.00 YEAR
Job Description & How to Apply Below
Location: Westlake

Robinhood in Westlake, TX is seeking a Customer Experience Lead (CXL) for the Money team. This role focuses on handling escalated banking and credit issues and coaching agents. The position requires deep expertise in banking products and strong communication skills.

As an integral part of the team, you will improve customer experience metrics and support daily operations. We offer a competitive salary and extensive benefits, ensuring you thrive both professionally and personally.

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Position Requirements
10+ Years work experience
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