Texas Family First Referral Coordinator - Hybris

Position: TEXAS FAMILY FIRST REFERRAL COORDINATOR - HYBRIS
Location: Crystal City

The candidate must reside within the following county(s) within Region 8:
Bexar, Kerr, Bandera, Gillespie, Kendall, Comal, Guadalupe, Frio, La Salle, Atascosa, Wilson, Karnes, Victoria, De Witt, Lavaca, Calhoun, Jackson, Val Verde, Edwards, Real, Kinney, Uvalde, Medina, Maverick, Zavala and Dimmit County.

This position has a hybrid schedule and will be required to be on site occasionally.

PRIMARY FUNCTION/RESPONSIBILITY

The Texas Family First (TFF) Referral Coordinator is responsible for coordinating and managing all incoming Texas Family First referrals across assigned service regions. This position serves as the primary point of contact for referral staffing and coordination, ensuring referrals are reviewed thoroughly, staffed appropriately, and processed in compliance with Texas Family First policies, procedures, and contractual requirements.

Additionally, this role ensures timely staffing of cases, effective referral management, and alignment of client needs with available services. The position plays a critical role in supporting service delivery, improving client outcomes, and maintaining compliance with organizational and funding requirements.

The Referral Coordinator will communicate closely with DFPS staff, court personnel, service providers, subcontractors, and internal program staff to ensure timely referral processing and enrollment into court-ordered services. This role requires strong organizational skills, attention to detail, professional communication, critical thinking, and the ability to manage multiple priorities in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Referral Coordination & Staffing

* Serve as the primary point of contact for all incoming Texas Family First referrals.

* Answer and manage the designated referral staffing line and gather all necessary referral information.

* Conduct referral staffing reviews to determine appropriateness and eligibility based on Texas Family First policies and program requirements.

* Document referral staffing decisions accurately and timely within required systems and documentation processes.

* Communicate referral decisions, recommendations, and next steps to DFPS staff, court personnel, service providers, and internal staff.

* Ensure referrals are processed efficiently to support timely enrollment into court-ordered services.

* Match clients with appropriate case managers, programs, or providers based on expertise, caseload capacity, and client needs

* Facilitate case staffing meetings to review complex or high-risk cases

* Ensure equitable distribution of cases across staff and programs

* Monitor caseload levels and recommend adjustments as needed

Documentation & Case Coordination

* Track and maintain all referral-related documentation and records.

* Request and obtain missing documentation or records needed to complete referral processing.

* Ensure all referral files are complete, accurate, and compliant with contractual and organizational requirements.

* Maintain organized referral tracking systems and provide updates regarding referral status as needed.

* Add court dates, staffing meetings, and other required events to program calendars and tracking systems.

Communication & Collaboration

* Communicate referral information and case updates to the Parents as Teachers (PAT) Supervisor and contracted service providers.

* Collaborate with DFPS staff, supervisors, subcontractors, and community partners throughout the referral and enrollment process.

* Maintain ongoing communication with supervisors and DFPS staff until the family has been successfully enrolled into court-ordered services.

* Demonstrate professionalism and strong customer service when interacting with families, stakeholders, and community partners.

* Participate in meetings, staffing's, and collaborative discussions related to Texas Family First services and referrals.

Program Support & Compliance

* Ensure referral processes remain compliant with Texas Family First policies, procedures, and contractual expectations.

* Support program operations by assisting with data collection, reporting, and referral tracking activities.

* Identify barriers or delays in referral processing…