Dental Front Office Administrator

Overview

Dental Front Office Administrator at Orthodent Management LLC

• Acts as the liaison between the new patient and the office
• Explains financial options to patients and family members to facilitate understanding of the patient’s obligations
• Opens and/or closes the office according to office policy
• Checks the daily schedule for accuracy
• Greets and welcomes patients and visitors; assists in helping clinical staff with patient flow to minimize patient waiting time
• Answers and responds to telephone calls professionally and according to office policy; responds to voicemail messages promptly
• Checks in patients according to office policy, verifying and updating patient information
• Makes follow-up patient appointments as needed; confirms next appointments according to patient preferences and office policy, scheduling for efficient use of Doctor and staff time
• Follows HIPAA protocol in protecting patient private information
• Uses best efforts to fill in cancellation and no-show appointment times
• Understands and utilizes company dental software, HRIS, Microsoft Suite applications and other internet tools as necessary
• Understands the company’s timekeeping system and enters hours worked and PTO appropriately and timely; gains pre-approval from Office Manager for overtime; notifies Office Manager if there is any discrepancy in hours paid through payroll
• Completes continuing education as necessary
• Collects payment from patients at the time of treatment
• Prepares financial treatment plans and presents plan options to patients at the end of their appointment
• Travels as necessary for business-related functions and training
• May check validity of debit balance accounts
• Verifies patient insurance plans
• Manages the status of accounts and balances and identifies inconsistencies
• Follows up by phone, email and letters with patients on outstanding balances in a tactful but diplomatic manner
• Nonessential Functions: Performs additional tasks as necessary or assigned to achieve office/company goals.
• Disclaimer:
  The above statements are intended to describe the general nature and level of work being performed for this position. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business needs.

• Entry level

• Full-time

• Other

• Hospitals and Health Care

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