Patient Coordinator

Patient Coordinator

We are seeking a compassionate, organized, and detail-oriented Patient Coordinator to join our imaging facility team. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule their appointment to the completion of their visit. The ideal candidate will have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently.

At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator, you'll play a vital role in making each patient feel seen, heard, and supported.

Key Responsibilities:

• Patient Scheduling:
  Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care.
• Insurance Verification:
  Confirm insurance eligibility and benefits prior to appointments; communicate coverage details to patients as needed.
• Appointment Management:
  Monitor the schedule daily to identify cancellations and proactively backfill open slots to maintain efficiency.
• Patient Communication:
  Serve as the first point of contact for patients—answering calls, responding to inquiries, and providing clear, empathetic guidance.
• Data Entry & Record Keeping:
  Accurately input patient information into the electronic medical record (EMR) system and maintain up-to-date records.
• Collaboration:
  
  Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination.
• Customer Service:
  Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism.

Qualifications:

• Bilingual is a plus. (English/Spanish)
• Experience:
  
  Minimum 1–2 years in a healthcare or medical office setting, preferably in radiology or imaging services.
• Knowledge:
  Familiarity with medical terminology, insurance processes, and HIPAA regulations.
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in scheduling software and EMR systems
• Attributes:
  Empathetic, patient-focused, dependable, and passionate about helping others.