Patient Registration Clerk- Wellness Center

Description

The Registration Clerk is responsible for scheduling and pre-registering patients as orders are received from requesting providers, preparing their admission forms, verifying and authorizing insurance, and performing cashiering transactions to collect accounts, as well as other related duties. The Registration Clerk will also assist with any other tasks requested in the admitting and therapies offices.

Primarily interacts with: administration, physicians, employees, patients, visitors, vendors and volunteers.

• Obtains updated demographic and financial information from each patient and enters it into the computer accurately. Preparing the patients paperwork for each department.
• Provides excellent customer service to patients, physician staff, and/or other department staff.
• Verifies insurance and obtains authorizations for services performed prior to services being rendered.
• Schedule and pre-register patients as orders are received.
• Maintains department records, reports, and files as required.
• Explains financial requirements to the patient or responsible party and collects deposits and/or deductibles as required.
• Communicates effectively and efficiently with therapists and requesting providers to ensure patients are seen promptly.
• Answers and transfers phone calls appropriately.
• Provides exemplary customer service.
• Maintains confidentiality and compliance with HIPAA.
• Cooperates with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives, and infection control policies.
• Cordially demonstrates timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
• Solves practical problems, dealing with a variety of issues, and interprets a variety of instructions furnished in written and oral form.
• Attends meetings as required.
• Performs other duties as requested or assigned.

Computer, telephone, facsimile machine, copier, scanner, printer, calculator, and other standard office equipment.

• High School Diploma or equivalent.

• One year customer service experience required.
• Medical office or healthcare experience preferred.

• Must be committed to quality and patient safety at all times.
• Excellent command / highly proficient in spoken and written English; bilingual in Spanish preferred.
• Basic computer skills, including Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.
• Must be effective at adjusting to change, prioritizing duties, handling stress and effectively communicating face‑to‑face and/or over the telephone.
• Must be able to work independently, flexibly, and as part of a multidisciplinary team.
• Must be able to manage several interruptions throughout the shift.
• Must have strong interpersonal and communication skills, verbal and written.
• Must have strong time management skills.
• Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
• Sufficient hearing, vision and dexterity to perform duties safely.

• Activity Up to % Activity Up to %
• Walking 25% Squatting 10%
• Standing 25% Pulling 10%
• Kneeling 10% Reaching 35%
• Sitting 80% Lifting up to 30 lbs 20%
• Pushing 10% Wrist/Finger Movements 90%
• Bending 25%
• Climbing 10%

• Stress Level Moderate

• Quality
• Service Excellence
• Compassion
• Professionalism
• Fiscal Responsibility

• GrahamRMC Orientation
• Department Orientation

• As needed to maintain certification/licensure of position
• Falling Star Program
• Safety Storm Program

• Extreme Heat
• Extreme Cold
• Extreme Swings in Temperature
• Extreme Noise
• Working Outdoors
• Mechanical Hazards
• Electrical Hazards
• Explosive Hazards
• Fume/Odor Hazards
• Dust/Mite Hazards
• Chemical Hazards
• Toxic Waste Hazards
• Radiation Hazards
• Wet Hazards
• Heights
• Other Conditions
• Working Indoors

Category II:
Tasks that involve no exposure to blood, body fluids or tissues but employment may require performing unplanned Category I tasks.

Employees Supervised:
No