Patient Navigator-Medical Assistant

Description

IMPORTANT NOTES:

The patient navigator supports the mission of Chambers Community Health Centers, Inc. (CCHC) by providing care in a clinic environment. The patient navigator works collaboratively with all internal and external customers in compliance with each of the CCHC core values. The patient navigator may be directly or indirectly assigned to a clinician (MD, DO, PA or NP) and provides care under the supervision of that physician and/or mid-level provider, when not being utilized as a patient navigator.

The patient navigator participates as part of the care team by managing referrals, assisting with communication of results, soliciting consultation notes/follow-up and outside test/exam results. The patient navigator functions as a member of the health care team and assists with the coordination of patient care, supports patients and families in self-management, self-efficacy and behavioral change. Care team members are expected to assess and manage the healthcare needs of the population and to communicate effectively with all patients, especially vulnerable populations.

• Prior to provider’s examination, obtain and enter in EHR the following:
  Height and Weight, Complete set of vital signs (BP, HR, RR, Temp and O2sat – Adult or BP, HR, RR, Temp, O2sat and FOC ( greater than 2 years) - Child), Document chief complaint or reason for visit, Update allergies (food and drug), Reconcile medication(s), Update medical history (surgical and family), Update social history (drugs, alcohol, and tobacco/vape), Complete PHQ9 for adult;
  
  PHQA for adolescent
• Administer medications (PO, IM, SQ, ) as directed by provider and observe patient for reactions per protocol
• Administer all outstanding/past due immunizations at time of visit or have patient/parent complete immunization declination form, document and scan into chart or document valid reason against immunization such as (current illness, immunocompromised, recent transplant, etc.)
• Perform EKG as directed
• Communicate test (lab, x-ray, etc.) results to patient within 1-2 business days after reviewed and released by provider
• Instruct patient and family members regarding treatments, educational materials and/or follow-up care
• Receive, manage and return phone calls, telephone encounters or faxes, within 1-2 business days
• Address and submit medication prior authorizations, track and provide additional supporting documentation until denial or determination confirmed
• Scan into EHR patient information such as results (lab, x-ray, MRI, etc.) and other health information from outside sources and document results as directed by policy/procedure
• Ensure required clinic forms and consents are completed during visit
• Complete documentation of all care provided during visit, same day
• Ensure patient paperwork needs (unemployment, workers comp, FMLA, STD, etc) is complete, scanned into EHR and returned to patient within 1-2 business days
• Maintain the general appearance, cleanliness of exam rooms, procedure room (after use), common and personal workspace, between each patient and at the end of each day
• Replenish supplies and linens in room on a weekly basis and as needed
• Ensure stocked supplies in exam rooms are up to date and not expired
• Dispose of contaminated and disposable items according to policy/procedure (i.e. biohazard, sharps, etc.)
• Responsible for proper handling and storage of all medications; reporting waste and expired medications to Site Supervisor
• Adhere to QA compliance and documentation standards (Repeat blood pressure manually for elevated readings and document appropriately,…