Receptionist & Insurance Clerk - YCFC

Receptionist/Insurance Clerk

The receptionist/insurance clerk is responsible for checking in/out patients, scheduling appointments, taking payments, answering the phone, verifying insurance and other related duties. The clerk is also responsible for entering data in the computer and helping in other areas when needed.

Primarily Interacts with: administration, physicians, employees, patients, and visitors.

Primary Functions:

• Assist patients and families in making appointments in person and on the phone
• Take payments in person and on the phone
• Accurate and timely documentation in Electronic Health Records
• Provide exemplary customer service.
• Maintain confidentiality and compliance with HIPAA.
• Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives and infection control policies.
• Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
• Solve practical problems, dealing with a variety of issues, and interpret a variety of instructions furnished in written and oral form.
• Attend meetings as required.
• Perform other duties as requested or assigned.

Requirements:

Ability to use equipment, tools, materials, machines:
Computer, telephone, facsimile machine, copier, scanner, printer, calculator and other standard office equipment.

Education/Experience/Skills/Abilities:

• High School or equivalent required.
• BLS certification required.
• One year customer service experience required.
• Medical office or healthcare experience preferred.
• Must be committed to quality and patient safety at all times.
• Excellent command / highly proficient in spoken and written English; bilingual in Spanish preferred.
• Basic computer skills, including but not limited to:
  Microsoft Office, electronic medical documentation and email.
• Must be effective at adjusting to change, prioritizing duties, handling stress and effectively communicating face-to-face and/or over the telephone.
• Must be able to work independently, and flexibly, and as a part of a multidisciplinary team.
• Must be able to manage several interruptions throughout the shift.
• Must have strong interpersonal and communication skills, verbal and written.
• Must have strong time management skills.
• Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
• Sufficient hearing, vision and dexterity to perform duties safely.

Physical and Mental Requirements:

Physical:

• Walking: 25%
• Squatting: 10%
• Standing: 25%
• Pulling: 10%
• Kneeling: 10%
• Reaching: 35%
• Sitting: 80%
• Lifting up to 35lbs: 20%
• Pushing: 10%
• Wrist/Finger Movements: 90%
• Bending: 25%
• Climbing: 10%

Mental:

• Stress Level Low to Moderate

Individual position core competencies:

• Quality
• Service Excellence
• Compassion
• Professionalism
• Fiscal Responsibility

Required education within first 60 days (if employee is from outside organization):

• GrahamRMC Orientation
• Department Orientation

Continuing/Annual Education and Training:

• Falling Star Program
• Safety Storm Program

Supervision:

Employees Supervised: __No__

ADA Requirements:

Each category is grouped under a percentage rating based on the frequency the condition is expected to occur.

Frequency of Condition 1-33% 34-66% 67%+

1-33%

• Extreme Heat
• Extreme Cold
• Extreme Swings in Temperature
• Extreme Noise
• Working Outdoors
• Mechanical Hazards
• Electrical Hazards
• Explosive Hazards
• Fume/Odor Hazards
• Dust/Mite Hazards
• Chemical Hazards
• Toxic Waste Hazards
• Radiation Hazards
• Wet Hazards
• Heights
• Other Conditions

67%+

• Working Indoors

OSHA Classification:

Identify with a check the OSHA Job Category that describes this job. The intent is to enhance worker protection by identifying any risk in the performance of routine and reasonably anticipated job-related functions.

_____ Category I:
Tasks that involve exposure to blood, body fluids or tissues.

All procedures or other job-related tasks involve an inherent potential for mucous membrane or skin contact with blood, body fluids or tissues or a potential for spills or splashes of them are Category I tasks. Use of appropriate protective measures, such as gloves, masks, goggles, and gown are required for every employee engaged in Category I tasks.

_____ Category II:
Tasks that involve no exposure to blood, body fluids or tissues but employment may require performing unplanned Category I tasks.

The normal work routine involves no exposure to blood, body fluids or tissues, but exposure may be required as a condition of employment. Appropriate protective measure, such as gloves, masks, goggles, and gown are readily available to every employee engaged in Category II tasks.

__X__ Category III:
Tasks that involve no exposure to blood, body fluids or tissues and Category I tasks are not a condition of employment.

The normal work routine involves no exposure to blood, body fluids or tissues (although situations can be imagined or hypothesized under which anyone, anywhere might encounter potential exposure to body fluids). Persons who…