MA​/NCT- Fate

Urgent Care MA/NCT

The Urgent Care MA/NCT is responsible for providing professional care and clerical services for clinic patients following established standards and practices. They provide assistance to providers and other staff in coordinating patient care and functioning as a primary liaison between patients, staff, and providers.

Reports To:

Clinic Manager and Director of Urgent Care Services

Supervises:
None

Minimum Education:

High school diploma or equivalent

Minimum

Work Experience:

Patient care/Urgent Care experience preferred

Required

Licenses/Certifications:

NCT (Non-Certified Radiology Technician) registered by the Texas Medical Board or LMRT (Limited Medical Radiologic Technologist) registered by the Texas Medical Board or Certified Medical Assistant or at least 3 years of medical assisting experience preferred

Required Skills, Knowledge, and Abilities:
Employees must abide by all policies and procedures as outlined by Hunt Regional Healthcare. Basic knowledge of non-emergent care through assessment, communication, organizational skills, and following appropriate standards of care and best practices. Strong interpersonal, verbal, and written communication skills are required, especially the ability to communicate instructions and procedures for treatments to promote a desired level of comfort and confidence to patients.

Requires analytical capabilities and initiative to begin and complete projects and work independently- must be self-motivated, results oriented, and demonstrate integrity, honesty, and a sense of mission and loyalty. Computer skills required, including word processing and spreadsheets. Pleasant demeanor, professional appearance, ability to utilize good judgment, demonstrate patience, and maintain a professional demeanor, sustain concentration in a busy and stressful environment and work varied hours and schedules.

Preferred

Qualification:

MA certification, Current American Heart Association BLS, DOT specimen collection/BAT certification, Previous experience in medical environment

Must work varied hours and schedules, including rotating weekends and holidays. Requires prolonged walking and standing and frequent bending and /or stooping. May involve lifting or positioning of patients. Requires ability to sustain concentration in a noisy and fast paced environment. May be exposed to violent or disturbed individuals, communicable diseases and bodily fluids.

Generally and in all job specific duties:
Uses critical thinking skills to determine evidence based solutions. Systematically gathers and reviews pertinent information to prevent errors (PDCA -- Plan, Do, Check, Act). Pursues individual or team learning and growth opportunities to continually build skills. Understands and abides by all safety regulations.

Generally and in all job specific duties:
Maintains patient confidentiality. Rounds regularly with patients, direct reports and/or customers. Uses telephone and elevator etiquette. Acts as an employee ambassador. Committed to know hospital service lines and shows pride in our organization. Uses AIDET when dealing with internal or external customers.

Generally and in all job specific duties:
Takes responsibility for solving problems. Treats company resources responsibly. Performs work functions timely and accurately. Respects our environment; keeps public areas neat and clean and returns supplies to the appropriate areas.

Generally and in all job specific duties:
Supports the team through good attendance. Maintains a professional appearance. Creates a positive team environment; flexible and supportive setting an example of cooperation. Uses meaningful communication; provides honest feedback that is valuable and not critical and discourages negative talk and gossip. Respect co-workers.