Care Team Supervisor

• Coordinate and schedule personal care services, including coverage for planned and unplanned absences
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation
• Review and manage service authorizations and contract-specific requirements
• Monitor reports to ensure accuracy in billing, payroll, utilization, and service delivery
• Support branch growth initiatives and operational planning efforts
• Ensure ongoing compliance with all licensure, payer, contract, and regulatory standards
• Provide guidance, coaching, and support to caregivers to promote performance and engagement
• Ensure caregiver compliance with required trainings, certifications, health assessments, and in-services
• Conduct caregiver orientations as required
• Collaborate with payroll and timekeeping teams
• Monitor daily service delivery to ensure adequate caregiver availability and coverage
• Monitor systems to confirm authorizations align with scheduled services and Review utilization reports
• Communicate professionally and effectively with caregivers, clients, case managers, and leadership
• Represent Elara Caring in a professional and positive manner within the community
• Perform additional duties and projects as assigned to support team and organizational success

• High School Diploma or GED required
• Sixty (60) college credit hours required and/or Two (2) years of supervisory experience required
• Associate's or Bachelor's degree preferred
• Experience working with elderly or disabled populations preferred
• Five (5) years of experience in a fast-paced office or healthcare environment preferred
• Working knowledge of Medicare/Medicaid and home care operations preferred
• Strong computer proficiency and documentation skills
• Excellent organizational and multitasking abilities
• Professional verbal and written communication skills
• Strong leadership, coaching, and motivational skills
• Ability to thrive in a fast-paced, high-volume environment
• Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, or Portuguese) may be required based on location
• Reliable personal transportation and ability to travel locally and occasionally to support audits or operational needs

Demonstrates strong leadership and organizational skills in coordinating personal care services, ensuring compliance with regulatory standards, and effectively managing caregiver performance. Proficient in documentation and communication, with a focus on supporting operational growth and service delivery in a healthcare environment.

• Leadership Skills
• Caregiver Training and Compliance
• Medicare/Medicaid Knowledge
• Organizational Skills
• Bilingual Fluency

• Documentation Skills
• Service Authorization Management
• Billing and Payroll Monitoring
• Care Plan Maintenance
• Client Service Record Management

• Professional Communication
• Coaching and Mentoring
• Multitasking Abilities
• Performance Engagement

• Home Care Operations
• Elderly Care
• Regulatory Compliance
• Healthcare Environment
• Fast-paced Office Experience