Caseworker, Healthcare

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Full Time Benefits Paraprofessional Crystal City, TX, US

30+ days ago Requisition

Salary: $50,053.00 Annually

ISection B-General Description of Duties and Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other related duties may be required and assigned.

Under the direction of the Crisis Team Lead, the MCOT Case Manager provides community-based crisis intervention services to individuals experiencing acute behavioral health and substance use crises. This position responds to individuals presenting with complex needs, including suicidal ideation, depression, psychosis, substance use disorders, emotional distress, and potential risk of harm to self or others.

Key responsibilities include conducting crisis assessments, developing safety plans and therapeutic interventions, coordinating referrals, facilitating linkage to ongoing treatment and community resources, and supportingindividualsand families through crisis stabilization and recovery. The MCOT Case Manager monitors client progress, documents services, and collaborates with healthcare providers, law enforcement, schools, hospitals, and other community partners to ensure continuity of care and safety.

Services are delivered in a variety of settings, including homes, schools, hospitals, jails, emergency departments, and other community locations. Team members must be able to respond in person to activated crisis calls within one hour, regardless of urgency level.

This position requiresextensivelocal travel, participation in anon-call rotation,flexibility to workeveningsandweekends,rotatingschedules, and occasional overtime to meetcommunitycrisis response needs.

Additional responsibilities include maintaining accurate clinical documentation and data systems, preparing reports and correspondence, participating in required training and staff meetings, and ensuring compliance with agency, state, and program standards.

Join a team dedicated to delivering compassionate, timely, and life‑saving behavioral health services to individuals and families when they need them most.

I
SectionC
- Minimum Job Qualifications

Applicants must meet the following minimum qualifications to be considered for this position:

• Bachelor's degree from an accredited college or university in Social Work, Psychology, Sociology, Counseling, Human Services, Nursing, or a related behavioral health field;
  or
  be a Registered Nurse (RN).
• Minimum of three (3) years of full‑time experience providing case management, care coordination, or direct services within human services, behavioral health, healthcare, or related setting.
• Must meet Texas Qualified Mental Health Professional (QMHP) requirements.
• Mustresidewithin or beableto reliably respond within the designated service areaof Maverick, Dimmit, or Zavala Countyto meetcrisis responsetimerequirements.
• Bilingual proficiency in English and Spanish is required.
• Valid driver's license, reliable transportation, and ability to travel extensively throughout the service area.

ISection D-Preferred Job Qualifications

Preference may be givento applicants who possessone ormore of the following:

• Experience workingin a communitymentalhealth center,behavioralhealth organization, crisis services program, or healthcare setting.
• Knowledge of Texas mental health laws and procedures related to Emergency Detention Orders, Mental Health Warrants, Orders of Protective Custody, and court-ordered outpatient treatment.
• Experience working with individuals experiencing serious mental illness, substance use disorders, co‑occurring conditions, or behavioral health crises.
• Knowledge of community resources, systems of care, and service coordination within rural or underserved communities.
• Training or experience in crisis intervention, suicide prevention, de‑escalation techniques, and trauma‑informed care.
• Familiarity with evidence‑based practices and recovery‑oriented approaches to behavioral healthcare.
• E xperience collaborating with hospitals, schools, law enforcement, emergency medical services, and other community partners.