Optician

Job Description

Opticians are responsible for selling eyewear and accessories to patients. They ensure patients are fitted with the right‑size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.

• Delivers extraordinary experience to each patient and provides a complete understanding of customized recommendations for products and services.
• Develops own clientele by providing outstanding service and obtaining referrals.
• Keeps current on company and industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updates patients on the status of their order, and resolves order issues, escalating to the Store Manager as necessary.
• Retrieves patient charts and electronic health records.
• Assists patients in selecting frames, lens type, and lens treatments including tints and coatings, based on specific patient needs and facial measurements.
• Educates patients on proper eyeglass and contact lens care.
• Collects eye and face measurements to ensure proper fit.
• Interprets prescriptions written by optometrist and ophthalmologist.
• Creates work orders for lab technicians, specifying information on lenses needed.
• Follows up on all pending orders, verifies compliance with time guidelines, and informs patients of status if delays occur. Notifies patients when orders arrive from lab or manufacturer.
• Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and requesting feedback.
• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort, using various tools for adjustments and repairs.
• Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
• Communicates regularly with technicians and/or store managers to provide additional patient information or to inquire about order status.
• Inspects the final product to ensure there are no flaws; cleans and polishes lenses using cloths and solvents.
• Cleans and organizes frame boards, displays, mirrors, workbench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store.
• Restocks retail boards with new merchandise.
• Understands product issues and analyzes any problems, thoroughly answering patients’ questions about insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Collaborates with technicians, front desk associates, managers, and optometrist.
• Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.
• Performs other duties as needed and as assigned by manager.

• High School Diploma.
• Minimum of one‑year experience working as an optician strongly preferred.
• Experience with HIPAA requirements preferred.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor; experience with sales preferred.
• Manual dexterity and hand‑eye coordination.
• Dependability and punctuality.
• Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day.

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Mont Belvieu, Texas, USA

Full‑time