Family Housing Specialist

Job Details:

Job Location:

Dimmitt Office - Dimmitt, TX 79027, Position Type:
Full-Time/Part-Time, Education Level: High School, Salary Range: $16.56 - $19.50 Hourly, Travel Percentage:
Up to 25%, Job Shift: Any, Position Summary

• Meets with program applicants and gathers necessary documentation for ongoing participation in PCS programs; oversees pre-application and application processes; determines client eligibility; ensures any waiting lists are up to date at least every 6 months
• Provides case management to clients and general advocacy including providing referrals for other programs, services, and resources as needed (ex: issues vouchers to candidates pulled from the waiting list, conducts housing briefings on a regular basis, etc.; works to identify possible client needs and resources (ex: utility assistance, educational advocacy, counseling, job searching, health insurance, etc.); maintains a list of external services and resources
• Assists new clients in learning about services, how to utilize services, etc.
• Regularly meets with clients via telephone check in calls and in-person office and home visits; conducts relevant inspections, assessments, planning, etc.
• Works with families receiving PCS services within various programs on a long-term basis to help them set and reach goals; conducts assessments and tracks progress towards outcomes/outputs; communicates with program Lead, Manager, and/or Director about performance; completes follow-up surveys of program participants
• Maintains accurate and up-to-date client files, records, and documentation; maintains the integrity and confidentiality of client files and records
• Performs timely and accurate data entry and maintains appropriate agency systems (ex: assistance check)
• Performs periodic audits of client files and records to ensure that all required documents are collected and filed appropriately;
• Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed
• Performs general clerical work in relation to client advocacy, inspections, etc. including completing inspection check lists, recertification paperwork, denial letters, recording case notes, service applications, etc.
• Compiles and distributes reports as needed
• Completes initial and annual renewals, reviews, inspections, and audits for the program, as applicable (ex: annual property inspections)
• Answers questions from applicants, clients, and employees relative to PCS programs and resources; provides services to targeted populations and PCS clients and applicants
• Acts as a liaison between PCS and the public, developing and maintaining positive relationships with community partners, community service providers, and vendors; prepares and presents program education and information to the public, clients, and PCS employees; conducts outreach in communities including schools and appropriate organizations, etc.
• Assists program leadership with ensuring compliance with applicable laws and grant guidelines
• Provides program leadership with assistance in the execution of program strategies and initiatives; facilitates strategic thinking to overcome obstacles and achieve grant goals
• Conducts research on trends and best practices to help ensure effectiveness of all program functions, services, processes, reporting, and record-keeping.
• Maintains and builds positive relationships with all levels of staff.
• Acts as a primary point of contact within assigned program and provides program information to all employees, serving employees with excellence in a manner aligned with organization values and purpose; acts as a program advocate internally and externally (ex: preventative health)
• Conducts self and performs work in an…