Patient Registration Clerk- Night Shift

Description

The Registration Clerk is responsible for all paper patients as well as registering all patients in the computer, preparing admitting forms, authorizing insurance, and performing cashiering transactions in the collection of accounts and other related duties. The Registration Clerk will also step in to assist with any other tasks requested in the admitting office.

Primarily Interacts with: administration, physicians, employees, patients, visitors, vendors and volunteers.

• Obtains updated demographic and financial information from each patient and enters it into the computer accurately. Preparing the patients paperwork for each department.
• Provides excellent customer service to patients, physician staff, and/or other department staff.
• Verifies insurance and obtains authorizations for services performed.
• Maintains department records, reports, and files as required.
• Explains financial requirements to the patient or responsible party and collects deposits and/or deductibles as required.
• Works with Utilization Review.
• Responsible for entering patient charges.
• Provide exemplary customer service.
• Maintain confidentiality and compliance with HIPAA.
• Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives and infection control policies.
• Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
• Solve practical problems, dealing with a variety of issues, and interpret a variety of instructions furnished in written and oral form.
• Attend meetings as required.
• Perform other duties as requested or assigned.

Computer, telephone, facsimile machine, copier, scanner, printer, calculator and other standard office equipment.

• High School Diploma or equivalent.

• One year customer service experience required.
• Medical office or healthcare experience preferred.

• Must be committed to quality and patient safety at all times.
• Excellent command / highly proficient in spoken and written English; bilingual in Spanish preferred.
• Basic computer skills, including but not limited to:
  Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.
• Must be effective at adjusting to change, prioritizing duties, handling stress and effectively communicating face-to-face and/or over the telephone.
• Must be able to work independently, and flexibly, and as a part of a multidisciplinary team.
• Must be able to manage several interruptions throughout the shift.
• Must have strong interpersonal and communication skills, verbal and written.
• Must have strong time management skills.
• Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
• Sufficient hearing, vision and dexterity to perform duties safely.

Activity Up to %

• Walking: 25
• Squatting: 10
• Standing: 25
• Pulling: 10
• Kneeling: 10
• Reaching: 35
• Sitting: 80
• Lifting up to 30 lbs: 20
• Pushing: 10
• Wrist/Finger Movements: 90
• Bending: 25
• Climbing: 10

• Stress Level Moderate

• Quality
• Service Excellence
• Compassion
• Professionalism
• Fiscal Responsibility

• GrahamRMC Orientation
• Department Orientation

• As needed to maintain certification/ licensure of position
• Falling Star Program
• Safety Storm Program

Employees Supervised: __No__

Each category is grouped under a percentage rating based on the frequency the condition is expected to occur.

Frequency of Condition 1-33% 34-66% 67%+

1-33%

• Extreme Heat
• Extreme Cold
• Extreme Swings in Temperature
• Extreme Noise
• Working Outdoors
• Mechanical Hazards
• Electrical Hazards
• Explosive Hazards
• Fume/Odor Hazards
• Dust/Mite Hazards
• Chemical Hazards
• Toxic Waste Hazards
• Radiation Hazards
• Wet Hazards
• Heights
• Other Conditions

67%+

• Working Indoors

Identify with a check the OSHA Job Category that describes this job. The intent is to enhance worker protection by identifying any risk in the performance of routine and reasonably anticipated job-related functions.

_____ Category I:
Tasks that involve exposure to blood, body…