Behavioral Health Peer Support Specialist

We'rean award-winning company that uses cutting-edge, technology-enabled, peer recovery support services to improve the lives of those affected by Behavioral Health conditions and Substance Use Disorders. Based in Austin, Texas, our passionate team turns a combination of decades of experience in peer services,behavioral health, SUD treatment, predictive analytics, outcomes data analysis,strategic partnerships, and strong coffee into real results that impact individuals and families all over the country.

We have a variety of roles atour company, but everyone's goal is the same: revolutionizing behavioral healthand addiction recovery to improve outcomes.

We are amission-driven organization that takes care of our people, our most valuable resource. We provide an excellent benefits package that includes:

• A supportive company culture that values what youbring to the table while still allowing you to learn, grow, and advance your career.
• Employer-paid medical, dental, vision, life insurance, and disability insurance benefits
• Access to a 401K Plan
• Generous paid time off
• Personal Care leave
• Floating Holidays
• Employee Assistant Program

At MAP, we aretaking the necessary steps to ensure the safety and health of our employees remain intact during the national pandemic. Our Behavioral Health Peer Support Specialist position is considered 100% remote, including our applicant and onboarding process.

Ensure to uphold the company mission and values while providing exceptional services for our clients and patients.

As MAP’s Behavioral Health Peer Support Specialist, your primary focus will be to offer lived experience with behavioral health conditions and provide support focused on advocacy, education, mentoring, and motivation. Our Behavioral Health Peer Support Specialists are trained to advocate for their peers through the process of behavioral health recovery inways that are specific to the needs of each individual.

• Provide routine, practical, real-world support in coping with life’s day-to-day demands through modeling and coaching.
• Relaying personal, lived experience of your own mental health recovery based on an established plan via telephone/telehealth with peers.
• Overseea personal caseload of peers, their families, and/or support system through consistent telephone/ telehealth sessions.
• Maintain timely and accurate documentation of patient encounters and data.
• Effectively manage call queues and pre-scheduled calls in a timely, engaging, or meaningful manner.
• Participate in an on-call rotation with team members for MAP’s 24/7 after-hours line.
• Assist peers to identify additional resources to aid in their holistic recovery goals.
• Assessany client issues, elevate as needed, and collaborate with leadership for solutions.
• Maintaina professional and courteous image to MAP’s patients and fellow employees.
• Participate in a well-paced and succinct manner in all staffing and company meetings.

The position has no supervisory responsibilities.

• Reasonable accommodations, for those with disabilities, may be made to enable the performance of essential job functions.
• Adheres and upholds all company values, policies, procedures, business ethics codes, information security policies, and HIPAA requirements/guidelines.
• Steward all company resources appropriately.

This is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, obligations, and activities may change or be assigned at any time with or without notice.

• Certification as a state Certified Peer Support Specialist (CPS) is required for employment.
• Certification as a Nationally Certified Peer…