Rooms Controller

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Nestled along a two‑mile (3.2‑kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483‑acre (195‑hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.

The Rooms Controller plays a key role in maximizing room availability, managing inventory, and supporting daily operational efficiency across the Rooms Division. This position works closely with Front Office, Housekeeping, and Revenue teams to ensure accurate room status, smooth guest arrivals, and an exceptional guest experience. The ideal candidate is analytical, organized, and thrives in a fast‑paced, luxury hospitality environment.

• Manage daily room inventory, room assignments, and availability to support occupancy and revenue goals.
• Coordinate closely with Front Office and Housekeeping to ensure accurate room status and timely room readiness.
• Support VIP arrivals, group blocks, upgrades, and special guest requests.
• Monitor discrepancies and resolve room status issues promptly.
• Assist with forecasting, reporting, and occupancy analysis as needed.
• Ensure adherence to Four Seasons standards, policies, and service excellence.
• Communicate effectively with all departments to ensure a seamless guest experience.

• Previous experience in Rooms Operations, Front Office, or Revenue Management (luxury hospitality preferred).
• Strong organizational and analytical skills with exceptional attention to detail.
• Ability to manage multiple priorities in a dynamic, fast‑paced environment.
• Excellent communication and interpersonal skills.
• Proficiency with hotel property management systems (Opera or similar preferred).
• Flexibility to work varying schedules, including weekends and holidays.
• A service‑driven mindset aligned with Four Seasons values.

• Competitive salary and a comprehensive benefits package
• Market‑leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - (Use the "Apply for this Job" box below)./