Training Lead - F&B

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The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

The Training Lead – Food & Beverage is responsible for the design, coordination, and execution of all Food & Beverage training initiatives across Horseshoe Bay Resort’s dining outlets, bars, banquets, and club operations. This role ensures that every associate is prepared to deliver Genuine Texas Hospitality and Forbes-level luxury service through consistent, engaging, and measurable training experiences. The Training Lead acts as the bridge between the resort’s Training Department and F&B operations—implementing classroom and on-the-job programs, maintaining certifications, supporting leadership development, and ensuring service excellence across all guest touchpoints.

• Training Implementation & Delivery
• Conduct classroom and on-the-job training for all Food & Beverage associates across outlets (restaurants, bars, banquets, and clubhouse operations).
• Implement and update training materials, SOPs, quizzes, and certification tests aligned with resort standards and Forbes/Preferred criteria.
• Facilitate orientation sessions and ongoing learning experiences that reflect Horseshoe Bay Resort’s service philosophy, “Genuine Texas Hospitality.”
• Cross-train associates across multiple roles (server, bartender, steward, banquet, host, etc.) to ensure operational flexibility and service consistency.
• Deliver monthly safety and compliance training (food safety, alcohol service, hazard awareness).

• Manage the F&B Training Calendar, including monthly safety sessions, certification renewals, vendor training, and cross‑training schedules.
• Maintain training records, attendance logs, and certification tracking for all F&B employees.
• Coordinate with HR and department leaders to ensure all required training is completed and documented.
• Assist in preparing for audits by ensuring all training and service certifications are current.

• Identify high‑potential associates and support their development through “Emerging Leader” and “MIT” programs.
• Coach supervisors and managers in effective training techniques, feedback, and accountability methods.
• Facilitate round‑ups, pre‑shift energizers, and leadership sessions that reinforce service culture and team motivation.

• Be capable of performing all major F&B positions to effectively demonstrate and teach standards.
• Conduct periodic service audits and follow‑up trainings to address gaps and reinforce excellence.
• Partner with Culinary and Beverage leaders to conduct vendor and product knowledge training sessions.
• Collaborate with the Director of Training to enhance resort‑wide training systems, tools, and metrics.

• Research training practices from luxury hotels and integrate best‑in‑class methods into resort programs.
• Leverage technology platforms (SharePoint, Microsoft 365, Power Automate, etc.) to streamline communication and tracking.
• Regularly review guest feedback, audit scores, and departmental performance to identify training needs and improvement opportunities.
• Assist with other departments as assigned.

• Minimum 3 years of experience in Food & Beverage operations in a luxury or full‑service resort environment.
• Prior experience in training, learning & development, or leadership coaching preferred.
• Knowledge of Forbes Travel Guide or Preferred Hotels service standards strongly preferred.
• TABC and Food Handler certifications required.
• Strong presentation, facilitation, and communication skills (English required; Spanish bilingual preferred).
• Excellent organization, time‑management, and digital skills (Microsoft…