Manager of Event & Meetings

Job Overview

The Event & Meetings Manager is responsible for managing small, medium, and large‑scale meetings at Benchmark Hospitality at Deloitte University. The role includes preparing event documentation, coordinating with the Client Meeting Planner, property departments, and Program Team to ensure consistent, high‑quality service through pre‑event, event, and post‑event phases.

• Ensure precise execution of group events by coordinating all operating departments to deliver required services such as arrival and departure, meeting room set‑ups, audio‑visual/production needs, special individual needs, diagrams, special events, and transportation.
• After a space is booked by the Scheduling team, discover proactively, communicate, and coordinate all operational aspects required.
• Be thoroughly familiar with all aspects of the facility, including accommodations, meeting facilities, and support services to maximize utilization.
• Constantly fulfill the general, unique, or special meeting objectives of each client and ensure each meeting/event meets that client’s particular objectives, needs, and requirements.
• Maintain positive relationships by ensuring open communication and timely updates with all departments to better meet clients’ requirements.
• Coordinate all aspects of clients’ needs using departmental services and local vendor services as requested.
• Communicate updates to reflect the accuracy and status of all meeting requirements and attendee counts to enable operational departments to meet clients’ needs.
• After BEOs have been distributed to all departments, maintain accurate and up‑to‑date information by updating operations departments of changes following the change process procedures whenever changes occur.
• Take a proactive approach toward guest and planner satisfaction.
• Perform necessary administrative tasks, including distribution of event orders, reports, filing, and forecasting operational logistics through a 30/60/90‑day data process.

• 2 years’ experience in event operations, event planning, or event coordination.
• 1 year experience as a Catering, Event, or Operations Manager.
• Strong computer skills; highly proficient in Microsoft Excel and Outlook.
• Proficient in Word and PowerPoint.
• Experience with Microsoft Teams and One Note is desirable.
• Strong knowledge of Event, Sales, and Catering systems required.
• INFOR experience is desirable.

Salary based on experience.

• Comprehensive health insurance, retirement plans, and paid time off.
• On‑site wellness programs, local discounts, and employee rates on hotel stays.
• Ongoing training and development opportunities.
• Weekly pay.
• Leadership and career development programs.
• Free lunch at the associate cafeteria.
• Medical insurance eligibility within 30 days.
• Employer‑matching 401(k).
• Tuition reimbursement.
• Free parking on site.
• Free uniforms (cleaned by the company).
• Benchmark Hospitality hotel discounts.

Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‑making experience.