Housekeeper - Residence Inn Lubbock South

Job Title:

Room Attendant

FLSA Classification:
Non Exempt

Department:
Housekeeping

Reports To:

Asst/Exec. Housekeeper;
Housekeeping Mgr.

Approval: rf/coo.

Date: 4/1/17

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest. Adheres to specific Brand Standards as instructed.

• Makes beds neatly with fresh linen (including sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.
• Removes dirty linen.
• Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly. Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.
• If Applicable:
  Remove trash, sweep, dust any balcony/patio areas.
• Inspects marketing collateral, replacing expired or damaged items.
• Cleans & disinfects bathrooms including basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags.
• Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.
• Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.
• Cleans mirrors, windows, vent cover, glass doors.
• If Applicable:
  Cleans & disinfects kitchen including counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.
• Reports room status (vacant/occupied; clean/dirty;
  Do Not Disturb (DND) in a timely manner to the appropriate persons/departments).
• Reports items that require repair or additional cleaning to the appropriate person/department.
• Restocks housekeeping cart.
• Vacumms hallways.
• Turns in all lost and found articles immediately.
• Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.
• Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of a ‘Baywood Ambassador’ who:

• Maintains a professional image, including grooming, verbiage, and body language, at all times.
• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
• Recommends other Baywood properties to our guests, when appropriate.
• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Some high school education (grade
9) preferred.

• Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping experience.

• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.
• Ability to gain knowledge of applicable franchise standards and procedures.
• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.
• Ability to read and comprehend manuals.
• Ability to positively communicate with guests and co-workers.
• Ability to work within scheduling guidelines.
• Ability to…