Room Inspector

Responsibilities

• Inspects all areas of hotel that the department is responsible for cleaning. Immediately rectifies any issues.
• Promptly reports any maintenance issues.
• Checks all vacant rooms and cleaned stay‑over rooms.
• Checks all housekeeping carts for linens, supplies and neatness.
• Reports any unusual activity or areas of concern to manager.
• Ensures that storage rooms (incl. Linen closets) are cleaned and stocked with linen supplies daily.
• Checks assigned area at close of day making sure all equipment and supplies are stored and locked securely.
• Follows proper key control procedures to ensure 100% compliance of safety procedures.
• Reports room status in assigned area promptly to the Front Desk.
• Assists in special projects such as inventory control, VIP requests, and monthly room inspection checks.
• Provides courteous guest service and responds promptly to guest questions, concerns or requests.
• When needed, assists in performing daily laundry, housekeeping, and houseman job tasks.
• Additional duties may be added at any time at the discretion of management.

• Consistently models the behavior of a Baywood Ambassador who:
  • Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag.
  • Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.
  • Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
  • Fosters teamwork by offering assistance to others, as needed.
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
• Recommends other Baywood properties to our guests, when asked.
• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations.

• High School graduate or equivalent required; combination of vocational and on-the-job training may substitute for degree.

• Brand Certifications preferred.

• 1 year previous hotel housekeeping experience.
• Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping experience.
• Brand experience preferred.

• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.
• Ability to gain knowledge of applicable franchise standards and procedures.
• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.
• Ability to read and comprehend manuals.
• Ability to positively communicate with guests and co‑workers.
• Ability to work within scheduling guidelines.
• Ability to work with minimal or no supervision.
• Ability to follow schedule and ability to perform physical labor.
• Ability to read and understand chemical labels, and Safety Data Sheets, Instructions.

• Walking and Standing: 95%
  • Must be able to carry 40 lbs. up to 25 feet.
• Lifting, Push/Pull: 70%
  • Ability to lift up to 15 lbs. regularly.
  • Must be able to lift 40 lbs. to the waist, chest, and above the head.
  • Ability to push housekeeping cart regularly.
• Sitting: 5%
• Bending, Stooping, Reaching: 95% (throughout the entire shift).
  • Must be able to bend at the knees with up to 40 lbs., standing to an upright position.
• Driving: none
• Traveling: none