Front Desk Agent - Overnight Shift

About the Role

The Overnight Front Office Agent provides friendly, efficient guest service by handling registration, guest settlement, and incoming and outgoing phone communications in a courteous and professional manner. This role also assists guests with front desk check‑in, luggage support, and general information while maintaining a positive and professional image with guests, visitors, and fellow employees.

• Full‑time position, overnight shift
• Full and weekend availability required
• Payrate: $18 per hour + $1 shift differential
• Location:
  
  Benchmark Hospitality at Deloitte University

• Greet guests and perform check‑in and check‑out procedures, ensuring accurate guest information, proper payment or credit authorization, fulfillment of special requests, and satisfactory guest experience.
• Answer and process all incoming, outgoing, guest, and in‑house calls in a courteous, efficient, and professional manner.
• Provide accurate information about hotel services, amenities, and operations to respond effectively to guest questions and requests.
• Enter, monitor, and track maintenance service tickets to support timely issue resolution.
• Prepare and organize guest name badges for group arrivals.
• Assist with front desk operations and guest service needs, including guest check‑in support and the collection and distribution of guest luggage.
• Run various reports and produce routine critical analytics. Resolve reporting issues.

• Previous guest or customer service experience preferred.
• Good computer skills. Knowledge of Microsoft Outlook, Excel and Word preferred.
• Ability to work in a fast‑paced setting.
• Valid Texas Driver’s License with good driving record preferred.

Deloitte University Hotel & Conference Center – Benchmark Hospitality

• High‑end private hotel and conference center closed to the public.
• 1,400 single‑occupancy rooms, no suites.
• Nine restaurants and lounges, including Starbucks and Seattle’s Best Coffee, and three sit‑down restaurants.
• 200,000 square feet of meeting space – ballrooms, amphitheater, and classrooms.
• Fitness Center, jogging trails and sports fields available to associates.
• Professional clientele only – no weddings, holiday parties, school groups, or other social events.
• Located in Westlake, Texas – near Keller, Southlake, and Roanoke.

• Employee‑focused culture with many associate events.
• 10 days of holiday pay (many weekends and most holidays closed).
• Up to 14 vacation and sick days per year.
• Weekly pay.
• Leadership and career development programs, opportunities to grow and transfer to new positions.
• Free lunch in the newly remodeled associate cafeteria.
• Eligible for medical insurance and other benefits within 30 days of employment.
• Employer matching 401(k).
• Tuition reimbursement.
• Free parking on‑site.
• Free uniforms with cleaning.
• Benchmark Hospitality hotel discounts.

Payrate: $18 per hour + $1 shift differential.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost‑of‑labor considerations.