Bellman​/Groom - Athens Riviera

Overview

Domes Resorts is a leading lifestyle hospitality brand with destinations in Greece and Portugal, offering curated concepts and signature experiences across multiple properties.

Bellman/Groom

The Groom (Bellboy) at Domes Resorts is responsible for delivering exceptional guest service by assisting with luggage, informing guests about hotel facilities and services, and ensuring a warm and welcoming experience throughout the guest stay. The incumbent creates a positive first and last impression for our hotel guests.

• Guest Arrival and Departure Assistance
  • Greet guests upon arrival and departure with a friendly and courteous demeanor.
  • Assist with luggage handling, loading/unloading from vehicles, and escorting guests to their rooms.
  • Ensure smooth check-in and check-out experiences by working closely with the front desk and concierge team.
• Luggage and Package Delivery
  • Safely transport luggage and personal belongings to and from guest rooms.
  • Deliver packages, amenities, and other items to guest rooms as requested.
  • Store luggage securely for early arrivals or late departures in designated areas.
• Hotel Information & Assistance
  • Provide accurate information about the hotel’s services, facilities, and local attractions.
  • Answer guests’ inquiries and offer recommendations for dining, entertainment and transportation.
  • Coordinate with the concierge team to ensure personalized guest service.
• Guest Transportation
  • Arrange transportation services for guests, including taxis, airport shuttles and private transfers when asked.
  • Ensure the safety of the guests adhering to driving rules inside/outside of the hotel.
• Safety and Security
  • Ensure all safety and security protocols are followed during guest interaction.
  • Report any suspicious activity or security concerns to the management.

• Useful to have:
  • High school diploma or equivalent.
  • Previous experience in a similar role (bellhop, valet, or concierge) is an asset but not required. Customer service experience is beneficial.
  • Fluent in English (additional languages are a plus).
  • Valid driver’s license (B).
• You will bring:
  • Excellent communication and interpersonal skills for managing interactions with both guests and staff.
  • Ability to work in a fast-paced environment and handle pressure with professionalism.
  • A problem-solving approach with an eye for detail and the ability to think on one’s feet to address challenges.

• Competitive remuneration package
• Continuous training and development opportunities
• Friendly work environment

Domes Resorts is an equal opportunity employer. All applications will be treated with strict confidentiality.