Room Attendant - Hampton Inn by Hilton Buffalo, TX

Room Attendant Job Description

We are looking for a reliable and friendly Room Attendant to join our hospitality team to provide superb customer service to our guests. Your duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to a high standard. You should also be able to resolve guest complaints and queries promptly and in a polite manner

To be successful as a Room Attendant, you must be honest, pleasant, have detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards.

• Greeting guests and responding to queries
• Changing bed linen and making beds
• Replacing used towels and other bathroom amenities, such as shampoo and soap
• Sweeping and mopping floors
• Vacuuming carpets
• Dusting and polishing furniture
• Emptying trash containers and ashtrays
• Cleaning public areas, such as corridors
• Reporting any technical issues and maintenance needs
• Updating status of guest rooms using an electronic device such as a phone or tablet
• Returning and restocking cleaning cart at shift end

• Previous guest service and housekeeping experience
• Experience using industrial cleaning equipment and products
• You must work with little or no supervision while meeting high-performance standards
• Be able to work weekends and holidays
• Report to work with little or no notice whenever needed
• Must be able and willing to work long shifts and overtime when needed
• Physical mobility and stamina
• Ability to follow instructions
• Professional and polite