Front Desk Agent

Front Desk Agent | Horseshoe Bay Resort

Nestled on 7,000 acres along the shores of Lake LBJ, Horseshoe Bay Resort is a premier destination offering exceptional guest experiences, world-class golf, outdoor recreation, and opportunities for professional growth. Whether you're building a career in hospitality or looking for your next opportunity, Horseshoe Bay Resort provides a supportive environment where team members can thrive.

As a Front Desk Agent, you will be the first point of contact for guests and play a key role in creating a welcoming, memorable experience. You will deliver efficient, professional service throughout the guest stay, from arrival to departure.

Key Responsibilities:

• Complete guest check-in, room assignments, and check-out procedures while accommodating special requests.
• Utilize the Agilysys property management system to manage reservations and guest profiles.
• Process guest billing, cash transactions, and end-of-shift balancing accurately.
• Maintain knowledge of room rates, resort amenities, daily activities, and local attractions.
• Respond to guest inquiries and resolve concerns in a professional and timely manner.

Qualifications:

• Strong verbal and written communication skills in English.
• Previous customer service experience required; hotel or resort experience preferred.
• Proficiency with computers and ability to learn new software systems quickly.
• Self-motivated with strong organizational and problem-solving skills.
• Team-oriented with a positive, professional attitude.
• High School Diploma or equivalent required.
• Valid Driver's License with an acceptable motor vehicle record.

Benefits & Perks:

Full-Time Benefits:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Life, Disability, and Critical Illness Insurance
• Paid Vacation and Holidays

Resort Perks:

• Subsidized associate housing and shuttle service (where available)
• Limited access to resort amenities, including golf privileges based on occupancy
• Retail and dining discounts at the resort and participating Crescent Hotels & Resorts properties
• Weekly meal subsidies and associate events throughout the year

If you're passionate about hospitality and creating exceptional guest experiences, we invite you to apply and become part of the Front Desk team at Horseshoe Bay Resort.