Front Desk III

Target Hospitality seeks a Front Desk III professional to provide exceptional guest service in our remote workforce housing and lodging facilities. In this senior front desk role, you'll handle check-in/out, manage reservations, respond to guest inquiries, and resolve issues with professionalism and urgency. You'll accurately process payments, maintain records, and coordinate with housekeeping, maintenance, and operations to ensure safe, clean, and comfortable accommodations.

Working in a fast-paced, team-oriented environment, you'll model operational excellence, support shift training, and help uphold Target Hospitality's high standards for safety and service.

Responsibilities

• Greet and check guests in and out efficiently and professionally
• Manage reservations, room assignments, and guest records using PMS software
• Handle payments, deposits, and daily cash reconciliation with accuracy
• Respond to guest inquiries, requests, and complaints, resolving issues promptly
• Coordinate with housekeeping and maintenance to ensure room readiness and quality standards
• Monitor lobby and front desk areas for safety, cleanliness, and security compliance
• Support training and mentoring of junior front desk staff on procedures and service standards
• Communicate operational and guest issues to supervisors and relevant departments
• Follow safety, security, and emergency procedures in a remote/workforce setting
• Uphold Target Hospitality's service, safety, and operational excellence standards on every shift

Required Skills

• Front desk operations
• Hotel property management systems (PMS)
• Customer service
• Reservation management
• Cash handling and reconciliation
• Conflict resolution
• Multitasking in fast-paced environments
• Data entry and recordkeeping
• Safety and security awareness
• Communication skills