HR Business Partner - Operations

Overview

The HR Business Partner - Operations serves as a strategic advisor to operational leaders in a fast-paced SaaS/technology environment. This role focuses on supporting teams responsible for running the business and delivering value to customers—such as customer success, support, services, and operational functions—rather than product development. The HRBP will play a hands-on role in talent strategy, organizational design, and people initiatives while navigating ambiguity and rapid change.

• Partner closely with senior and mid-level operational leaders to align people strategies with business and customer outcomes
• Provide guidance and support on organizational design, workforce planning, role clarity, and team effectiveness
• Advise leaders through growth, change, and scaling initiatives in a dynamic, high-growth environment
• Support hiring efforts for operational teams, including role scoping, talent strategy, and collaboration with Talent Acquisition
• Coach leaders on performance management, employee relations, engagement, and development conversations
• Drive core HR programs across the employee lifecycle, including onboarding, performance, talent reviews, and succession planning
• Act as a thought partner to leaders by interpreting data, assessing organizational health, and recommending practical, business-oriented solutions
• Balance structure with flexibility-applying HR frameworks while adapting to evolving business needs and priorities
• Serve as a culture steward, reinforcing values while helping leaders operate effectively in a non-traditional, entrepreneurial environment

• Prior experience as an HR Business Partner in a SaaS, technology, or high-growth environment
• Demonstrated experience supporting operational functions (e.g., customer success, support, services, shared services, or similar)
• Exposure to organizational design, team scaling, and hiring support for operational leaders
• Strong business acumen with the ability to connect people decisions to operational and customer impact
• Comfort operating in ambiguity and "grey areas," with the ability to pivot quickly as priorities evolve
• Proven ability to influence, coach, and challenge leaders at multiple levels
• Excellent communication, problem-solving, and relationship-building skills

• Thrives in a fast-paced, entrepreneurial environment that operates more like a large startup than a traditional corporate organization
• Flexible, adaptable, and pragmatic-not overly rigid or process-bound
• Comfortable with change, iteration, and continuous improvement
• Action-oriented mindset with a focus on outcomes, not just policies