Operations Recruitment Coordinator

As an Operations Recruitment Coordinator
, you support the growth of Mercy Ships vessels by providing high-quality customer service and support of all US applications, crew and alumni. You will work closely with key stakeholders, ensuring incoming applicants are fully equipped, educated, and supported in order to thrive in the Mercy Ships community. Key duties include responding to US candidate inquires, thoroughly screening US applications submitted, guiding crew through all stages of their journey, providing resources, resolving issues and enhancing overall volunteer engagement.

** Compensation range for this position is $20-$22.50/hour**

** Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.

This is a full time, hybrid position that requires 3 days/week in office at our offices in Lindale, Texas.

How You’ll Contribute:

• Respond to inquiries from potential applicants, providing accurate information related to opportunities within the framework of the unique mission of Mercy Ships.
• Thoroughly screen all new US volunteer applications for service, both onboard and ashore.
• With data integrity integral, establish the application in all relevant People and Culture (P&C) systems.
• Conscientiously examine available information (applications, correspondence, employment records) to create a comprehensive perspective of the applicant that feeds into their individualized communication plan and the overall recommendations for the individual.
• Arrange phone or video calls with applicants who have advanced through the initial screening, setting expectations, answering questions, and providing a personalized experience.
• Collect missing documentation to complete the application before official reviews.
• Contact all applicant references.
• Assign and review video interviews.
• Suggest alternate, suitable positions for applicants as needed.
• Distinguish between qualified and unqualified applications.
• Responsible for denying or withdrawing applications that are deemed unqualified for Mercy Ships service, or applicants that are non-responsive.
• Meticulously track applications assigned, document progress, and provide requested workload & progress metrics.
• Proactively communicate application progress to any relevant stakeholders.
• Stay abreast of changes in job requirements, service conditions, policies, procedures, and guidelines.
• Ensure a high-touch, positive candidate experience utilizing the organization's unique Talent Value Proposition.
• Advocate for and guide crew through their Mercy Ships journey, providing holistic care, ensuring they are fully equipped, educated and supported to thrive during their service.
• Build sustainable relationships and trust with US crew through open and interactive communication.
• Facilitate Pre-Ship Orientations to ensure crew understand their role in the mission of Mercy Ships and are prepared for their commitment.
• Acquire and maintain up-to-date knowledge of internal processes and requirements for all stages of the volunteer journey. Engage in regular communication with crew within the parameters of the approved Global Volunteer Journey, providing relevant and timely updates, support, and other personal encouragement.
• Support long-term crew members with their unique preparation needs within the approved Global Volunteer Journey parameters.
• Assist with pre-ship tasks, providing guidance for but not limited to fundraising, travel, medical, and insurance information ensuring local relevance and context.
• Attend regular meetings with the US Crew Navigator Manager and collaborate with the Global Crew Navigator teams as needed.
• Conduct timely, accurate, and compassionate conversations when difficult situations arise with guidance from US Crew Navigator…