Infrastructure & Systems Engineer; Westlake, TX

Paladin Consulting is currently hiring an Infrastructure & Systems Engineer to join our team working onsite at our client's office located in Westlake, TX.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Infrastructure & Systems Engineer

Work Location: Westlake, TX

Education/Experience Required
:
Bachelor's degree required; master's degree preferred; 6–10 years of experience in systems engineering, networking, or infrastructure operations.

• The Infrastructure & Systems Engineer supports core infrastructure operations, systems administration, networking, CSV activities, and IT purchasing and vendor management.
• This role provides Tier 2–3 technical expertise across servers, virtualization, backup systems, security, and identity tools, while coordinating closely with Global HQ on network and security platforms.
• The position also manages Call Center operations within Nextiva / 9
  
  Five, including configuration, call routing, queue logic, IVR adjustments, agent provisioning, analytics, and troubleshooting.
• This role supports office, warehouse, R&D, manufacturing, and remote Sales teams across the US and Canada.
• This position is based onsite in Westlake, TX; remote work is not permitted.

• Provide Tier 2–3 support for servers, virtualization (Nutanix), infrastructure services, and Windows-based environments.
• Support backup and disaster recovery (DR) processes using Veeam.
• Troubleshoot system performance, monitoring alerts, patch cycles, and configuration issues.
• Support network infrastructure including switches, VLANs, Wi‑Fi, cabling, and IP assignments (with escalation to HQ for advanced routing/firewall work).
• Support Sales/Field employees across the US and Canada with infrastructure and connectivity issues.
• Image, configure, and deploy computers using KACE, maintaining lifecycle and asset inventory accuracy.

• Administer and support Nextiva / 9
  
  Five Call Center systems including:
• Call queues, routing rules, and skill‑based distribution
• IVR configuration and menu logic
• Agent provisioning and role assignments
• Call recordings, quality checks, and feature enablement
• Dashboard and analytics reporting
• Troubleshooting call quality, connectivity, or routing issues
• Work with business stakeholders to refine call flows, enable new features, and support performance monitoring.

• Manage Capex and Opex purchasing for IT hardware, software, licensing, and infrastructure tooling.
• Own supplier coordination including quotes, renewals, support escalations, order tracking, and SLA adherence.
• Maintain cost documentation, requisitions, purchase justifications, and financial alignment.
• Partner with Finance and Procurement to optimize spend and maintain compliance.

• Apply working knowledge of:
  • Google Workspace
  • AWS fundamentals
  • Cloud technologies
  • AI (Gemini) for troubleshooting, knowledge enhancement, and small automation tasks
• Support identity lifecycle management (Okta/SSO/MFA) and endpoint protection tools.

• Participate in Computer System Validation (CSV) including writing documentation, executing tests, capturing evidence, and supporting change control.
• Ensure alignment with GxP, CSV, FDA, and ITIL process expectations.
• Maintain infrastructure diagrams, SOPs, configuration histories, and system documentation.
• Support audit readiness and regulated system requirements.

• Provide recommendations for monitoring improvements, automation opportunities, and system efficiency gains.
• Support lifecycle upgrades and capacity planning for servers, networking equipment, and infrastructure services.
• Assist with root cause analysis (RCA) and corrective actions for infrastructure issues.

• 6–10 years of experience in systems engineering, networking, or infrastructure operations.
• Hands‑on experience with:
  • Windows server systems
  • Virtualization (Nutanix or similar platforms)
  • Backup…