Desktop​/tech Support: II; Intermediate

Location: Richland Hills, TX

Salary: $22.00 USD Hourly – $25.00 USD Hourly

Our client is seeking multiple Desktop Support Technicians to support, maintain, and troubleshoot all end-user computing systems at the North Richland Hills office. This is a hands‑on, fully onsite role that includes imaging, repairs, upgrades, ticket handling, and end‑user assistance. The ideal candidate is experienced, detail‑oriented, and capable of delivering professional customer service in a fast‑paced environment.

• Support and maintain desktops, laptops, peripherals, and related hardware.
• Image and configure laptops/desktops using SCCM (thumb‑drive imaging).
• Install, diagnose, repair, and upgrade computer components.
• Provide timely assistance via walk‑ups, phone, or ticketing system.

• Repair laptops, desktops, monitors, printers, and mobile devices.
• Resolve Wi‑Fi and VPN connectivity issues.
• Troubleshoot software, OS, and user‑level access problems.

• Deliver professional and courteous support to end users.
• Maintain accurate documentation, ticket updates, and status notes.
• Communicate clearly and escalate issues when necessary.

• Apply strong time management and organizational skills.
• Work both independently and collaboratively.
• Ensure high attention to detail during imaging, deployments, and repairs.

• Proficiency with Service Now, Active Directory, and Microsoft 365.
• Associate’s or Bachelor’s degree in Computer Science, IT Support, Information Technology, or a related field.
• 3-5 years of experience supporting desktops, laptops, and operating systems or equivalent IT support experience.

• CompTIA A certification.

• One interview to hire.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!