Data Center Operations Program Manager

The Data Center Operations Program Manager is responsible for driving operational excellence, scalability, and cross‑functional alignment across Nscale’s data center portfolio. This role serves as a key operational leader and strategic partner to the Director, supporting execution of critical priorities and ensuring consistent, high‑quality operations across all sites.

Coordinate cross‑functional response during high‑impact events.

• Lead and manage cross‑functional operational programs across multiple data center sites.
• Drive consistency in operational practices, standards, and processes.
• Support execution of strategic initiatives tied to scaling and operational maturity.
• Act as a central coordination point across Operations, EHS, Security, IT, and Construction.
• Support onboarding and ramp‑up of new data center sites.
• Develop and implement standardized processes for site readiness and operational handoff.
• Identify gaps in operational capabilities and drive solutions.
• Ensure consistency across regions while adapting to local requirements.
• Oversee coordination with operations vendors.
• Ensure alignment between vendor execution and Nscale operational standards.
• Monitor overall service delivery effectiveness and support issue resolution.
• Facilitate governance structures and performance reviews.
• Serve as a central point of coordination for operational escalations.
• Drive timely resolution of issues impacting safety, reliability, or performance.
• Track trends and recurring issues, ensuring root cause resolution.
• Develop and implement scalable operational frameworks and playbooks.
• Identify inefficiencies and opportunities for improvement across sites.
• Drive adoption of best practices and operational consistency.
• Support implementation of tools and systems to enable scale.
• Partner closely with EHS, Security, IT, and Construction.
• Ensure alignment across all functions supporting data center operations.
• Develop and deliver operational reporting and insights to leadership.
• Provide visibility into performance, risks, and operational readiness.
• Support decision‑making through data‑driven analysis.
• Act as a trusted advisor and extension of the Director.

• Bachelor’s degree in Engineering, Operations, Business, or related field (or equivalent experience).
• 7+ years of experience in data center operations, program management, or mission‑critical environments.
• Experience managing complex, multi‑site operations or programs.
• Strong understanding of data center infrastructure and operational requirements.

• Experience in hyperscale or large‑scale data center environments.
• Background in vendor management and service delivery models.
• Familiarity with EHS, security, and compliance frameworks.
• Experience supporting rapid organizational or infrastructure scaling.

• Strong leadership and organizational skills.
• Ability to operate in complex, cross‑functional environments.
• Excellent communication and stakeholder management skills.
• Strategic thinking with strong execution capability.
• High level of ownership and accountability.
• Ability to manage ambiguity in a fast‑paced, scaling environment.

• Operational consistency across sites.
• Successful onboarding and readiness of new data centers.
• Timeliness and effectiveness of issue resolution.
• Reduction in operational inefficiencies and recurring issues.
• Quality and clarity of reporting to leadership.

• May require travel to data center sites.
• Combination of office‑based, remote, and on‑site engagement.

This role is critical to building a scalable, high‑performing data center operations function. It ensures that as Nscale grows, operations remain consistent, controlled, and aligned across all sites, while enabling leadership to maintain visibility and accountability without becoming a bottleneck.

For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice:
Here.