Customer Support professional; f​/m​/x

Sysmex Greece is a young and fast-growing subsidiary that has successfully completed its setup phase and is now strengthening its operations to support the next stage: the launch of commercial activities in the Greek market. As part of a highly committed team, you will join at a key moment, contributing directly to building a strong and customer-focused service organization.

In this role, you will act as a central interface between customers, laboratories, and internal teams, ensuring the timely and efficient management of service requests and contributing to high customer satisfaction.

We are looking for a proactive, organized, and service-oriented professional with strong communication skills and a customer‑centric mindset.

Sysmex Greece is a brand-new subsidiary — and that means opportunity. As part of the founding team, you’ll shape how we operate and grow in Greece. You’ll work hand‑in‑hand with experienced colleagues across Europe and Japan, in a fast‑paced, entrepreneurial setting. Your impact will be immediate—and lasting.

This is your chance to make a real impact, take on responsibility early, and grow with a company that’s just getting started in Greece — but already proven worldwide. In Sysmex Greece, you’re not just joining a new office—you can impact the healthcare journey in Greece. This is your chance to blend Sysmex’s global excellence with the flexibility of a startup environment.

The premises are planned to be in Athens, working modalities are remote or hybrid.

• Act as the main point of contact for customers, ensuring professional and timely handling of all service-related requests.
• Manage incoming service requests (repairs, maintenance, improvements, and enquiries), ensuring accurate registration and follow‑up in the system.
• Support customers, service teams, and sales by resolving incidents, answering queries, and ensuring clear communication on interventions and timelines.
• Provide support to laboratory technical and clinical staff, assisting with equipment-related issues and service needs.
• Plan and coordinate field service interventions, assigning tasks to the most appropriate technician.
• Maintain and update technicians’ schedules, ensuring efficient planning and execution of daily activities.
• Ensure accuracy and consistency of data in the system (customers, equipment, service orders, contracts).
• Manage and update service‑related databases, including maintenance contracts and licenses.
• Support reporting activities related to service performance and incidents.

hr

Reference No.: 11430

• University degree or equivalent in biosciences
• Native‑level Greek and fluent English.

Professional experience for the position:

• 2–3 years of experience in a customer support, service coordination, or similar role, ideally in a technical or healthcare environment.
• Experience in managing customer requests and coordinating service activities, ensuring timely and accurate follow‑up.
• Previous exposure to customer‑facing roles, with strong focus on customer satisfaction.
• Experience working with service management systems / CRM tools (SAP, Minerva or similar) is a plus.

We are an aspiring corporate group where respect and trust form the basis for cooperation and communication within Sysmex.

• Health insurance
• Culture & cooperation

  An appreciative work environment, open corporate culture, flat hierarchies and an inclusive and caring atmosphere. Working in an innovative and international environment with a broad learning and development landscape in our EMEA Campus, after‑work events for internal networking.

• Work‑life balance

  Flexible working through flextime and a hybrid working model.

Did we spark your interest? Then we look forward to receiving your application and the earliest possible starting date.