Desktop Support Technician

P&E Constructors is an employee-owned (ESOP) mechanical and electrical construction firm executing large capital projects with deep roots in the industrial construction sector. Since 1946, we’ve delivered fabrication and installation services with a commitment to safety, quality, reliability, and client-focused solutions.

This position requires 100% travel and project-site presence based on business needs. Candidates local to the Claude, Texas area are preferred. Bilingual Spanish-speaking candidates are a plus due to workforce communication needs.

Project assignments generally last 10 to 17 months, depending on project duration and operational requirements.

Position Overview

The Desktop Support Technician is responsible for providing technical assistance and support for end users. This role is responsible for troubleshooting hardware, software, and network issues, ensuring timely resolution of IT problems, and maintaining a high level of user satisfaction.

Responsibilities

• Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and peripherals
• Diagnose and resolve hardware, software, and operating system issues (Windows and/or macOS)
• Install, configure, and maintain workstations, applications, and operating systems
• Respond to service requests and incidents via ticketing systems, phone, email, and in person
• Escalate complex issues to higher-level IT teams when necessary
• Support user account management (password resets, access permissions, MFA)
• Assist with onboarding and offboarding of employees, including equipment setup and recovery
• Maintain accurate documentation of issues, resolutions, and IT procedures
• Ensure compliance with security policies and best practices
• Support audio/visual equipment for meetings and presentations

Requirements

• Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience)
• 1–3 years of experience in a desktop or technical support role
• Strong knowledge of Windows operating systems
• Experience with Microsoft 365, Active Directory, and basic networking concepts
• Familiarity with ticketing systems and remote support tools
• Excellent communication and customer service skills
• Ability to prioritize tasks and work independently
• Experience with Procore, Bluebeam, Adobe, Primavera P6 preferred
• Knowledge of cybersecurity best practices

At P&E Constructors, we believe in rewarding our employees through competitive compensation, employee ownership, and a comprehensive benefits package designed to support your financial wellbeing, health, and future.

Compensation & Employee Ownership

• The market rate for the role is typically at the mid-point of the salary range; however, variations in final salary are determined by additional factors such as the candidate’s qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role.
• Performance-based merit increases and career growth opportunities
• Salary Range: $21.54 - $31.82 per hour

Financial Security & Savings

• Flexible Spending Accounts (Healthcare & Dependent Care)
• Competitive compensation with ongoing performance reviews
• Financial planning and retirement savings opportunities
• Medical, Dental, and Vision insurance options
• Company-paid employee monthly medical premiums (P & E Constructors covers employee costs)
• Coverage available for spouse, domestic partners, and dependents
• Wellness programs and resources
• Employee Assistance Program (EAP)

Work-Life Support

• Paid Time Off (PTO)
• Paid Holidays
• Military Leave
• Work-life balance support programs

Protection Coverages

• Company-paid Short-term and Long-term disability coverage
• Company-paid life insurance
• Additional voluntary benefits are offered

Work Environment & Physical Demands

• Lift, carry, push, and pull materials or equipment weighing up to 50 pounds
• Perform physical movements such as bending, kneeling, crouching, crawling, climbing, and balancing
• Safely navigate active construction sites, including uneven, confined, or cluttered work areas
• Work at elevated heights and comply with fall protection and safety requirements
• Wear required personal protective equipment (PPE) at all times
• Work…