Production Monitoring Engineer - Incident Triage Lead

Bank of America is looking for a dedicated support professional to respond to incidents and manage problem resolutions. This role involves leading triage activities, ensuring compliance with policies, and serving as a key contact for customer and associate experiences.

Key responsibilities include managing technical escalations, providing communication updates, and overseeing documentation and governance during triage. The position requires familiarity with monitoring tools like Splunk and Dynatrace, as well as strong communication skills to facilitate cross-team collaborations.