On-Site Service Engineer Job Barstow Texas USA,IT/Tech

Location: Barstow

Job Summary

Client is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required-strong data center and server fundamentals are what matter most

Key Responsibilities

Pr ovide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime

Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates

Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate

Support both reactive and preventive maintenance following established procedures

Collaborate with internal teams and customers during service events to ensure clear communication and resolution

Document work performed and contribute to shared knowledge and best practices

Participate in on-call rotations and support extended coverage when n
eeded

Required Qualifications

3-5+ years of experience in technical support, field service, or data center roles

Associate or bachelor's degree in IT or related field (or equivalent experience)

Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment

Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)

Familiarity with Linux or similar operating systems

Strong troubleshooting and problem-solving abilities

Comfortable working independently on-site and communicating clearly with customers

Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

Preferred Qualifications (if any)

Prior experience with Dell server systems or similar enterprise hardware

Familiarity with emerging technologies, including AI platforms

Certifications (if any)

Dell or other vendor certifications are a plus, but not required