Site Reliability Engineer; SRE

Position: Site Reliability Engineer (SRE)
Location: Decatur

Join Our Team as a Site Reliability Engineer (SRE)!

About Us

At Energy Worldnet, Inc. (EWN), we deliver innovative technology solutions that empower our clients and support the future of the energy industry. Our SaaS platform helps organizations operate more safely, efficiently, and compliantly.

We are seeking a highly skilled Site Reliability Engineer (SRE) to help ensure the reliability, availability, and performance of our platform products, including public APIs, customer integrations, and data delivery services.

This role is ideal for an engineer who thrives at the intersection of software engineering and operations-someone passionate about building resilient systems, improving observability, and ensuring customers can rely on our platform for real-time operational and business decisions.

If you're driven by operational excellence, system reliability, and continuous improvement, we'd love to hear from you!

What States Do We Accept Applications From?

Arkansas (AR), Colorado (CO), Connecticut (CT), Florida (FL), Indiana (IN), Kentucky (KY), Michigan (MI), Minnesota (MN), Missouri (MO), New Mexico (NM), North Carolina (NC), Oklahoma (OK), Pennsylvania (PA), Tennessee (TN), Texas (TX)

* Please note:

This is a hybrid role that requires regular onsite collaboration. Candidates must be willing to relocate to the Dallas-Fort Worth (DFW) area before their start date. Relocation assistance is not provided.

Please note:

We do not support employment visa sponsorship (e.g., H-1B visa).

What You'll Do

As a Site Reliability Engineer at EWN, you will:

• Design and operate highly reliable, scalable, observable, and secure platform services, including public APIs, integrations, and data pipelines

• Partner with Principal Engineers during system design and implementation to ensure reliability, fault tolerance, performance, security, and operational readiness are built into platform solutions from the start

• Define, implement, and monitor service-level indicators (SLIs), service-level objectives (SLOs), and error budgets

• Contribute production-quality code to platform services, shared libraries, and tooling to improve reliability, performance, observability, and operational safety

• Design and maintain observability solutions, including monitoring, logging, tracing, alerting, and service health dashboards

• Proactively identify and mitigate reliability risks through capacity planning, load testing, and resilience testing

• Lead incident response efforts, including coordination, communication, root cause analysis, and post-incident reviews

• Collaborate with Dev Ops Engineers to support infrastructure and CI/CD pipelines and serve as an operational backup when needed

• Participate in on-call rotations and respond to service degradation or outages affecting externally consumed services

• Drive continuous improvement in reliability, performance, and operational processes

What You'll Bring

Required Skills & Experience

• At least 7 years of professional experience operating, supporting, or engineering production software systems

• Demonstrated experience improving reliability, availability, performance, or scalability of production systems

• Strong experience diagnosing and resolving complex production issues in distributed or service-oriented systems

• Experience writing and maintaining production-quality code for automation, tooling, or services

• Solid understanding of Site Reliability Engineering principles (SLIs, SLOs, error budgets, incident management)

• Experience with distributed systems, API-driven platforms, and service-oriented architectures

• Strong debugging, documentation, and operational problem-solving skills

• Ability to operate effectively during incidents and high-pressure situations

• Excellent communication skills, with the ability to explain complex technical concepts clearly

Preferred Skills & Experience

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)

• Experience supporting externally consumed services such as public APIs, integrations, or data delivery systems

• Experience designing or implementing observability solutions (monitoring, logging, tracing, alerting)

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