Senior IT Operations Manager

Company Overview

Kpler is a data intelligence company delivering market insights for commodities, energy, and maritime sectors.

Senior IT Operations Manager – responsible for strengthening and evolving our global IT operations function. This role combines hands‑on technical execution with operational leadership, working closely with the Head of IT to structure day‑to‑day activities, optimize key processes, and lead high‑impact technical projects.

• Contribute to the coordination and day‑to‑day organization of the IT Operations team.
• Support and mentor team members, helping them grow and prioritize effectively.
• Act as an escalation point for complex technical issues while remaining hands‑on.
• Manage and optimize our core SaaS stack (Google Workspace, Okta, Slack, Atlassian suite – Jira, Jira Service Management, Confluence).
• Strengthen identity and access management practices (SSO, lifecycle, permissions).
• Oversee endpoint management and device lifecycle (macOS, Windows, MDM).
• Ensure consistency, security, and scalability of workplace technology.
• Contribute to IT security initiatives and enforce best practices across systems and endpoints.
• Support compliance and audit efforts in collaboration with Engineering and Legal teams.
• Lead and contribute to IT projects (automation, tooling improvements, systems evolution).
• Contribute to IT budget management (SaaS tools, hardware, vendors) and help monitor and optimize costs.

• 8+ years of experience in IT operations or related roles.
• Previous experience leading infrastructure engineers (Sys Admin, IT Analyst, IT Operations Engineer, etc.).
• Strong hands‑on experience with endpoint management (macOS / Windows), SaaS administration (Google Workspace, Okta, Slack, Atlassian Jira / Jira Service Management / Confluence), identity and access management, and networking fundamentals (LAN/WAN, TCP/IP, Wi‑Fi).
• Good understanding of IT security principles and best practices.

• Experience contributing to budget management (SaaS tools, hardware, vendors).
• Experience working in an international and fast‑growing environment.
• Familiarity with compliance frameworks such as ISO 27001 or SOC 2.

• Strong organizational and prioritization skills.
• Ability to balance hands‑on work with coordination responsibilities.
• Autonomous, pragmatic, and comfortable with ambiguity.
• Strong communication skills and a collaborative mindset.

• Degree in IT or Engineering fields (bachelor or master) or equivalent by experience.

Kpler is committed to providing a fair, inclusive, and diverse work‑environment. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.