IT Administrator

The IT Administrator is responsible for establishing, developing, and managing the City’s IT function. This role provides hands‑on technical support for day‑to‑day operations, oversees network infrastructure, and serves as the City’s primary point of contact for the third‑party IT support provider. The position will lead the creation of IT policies, processes, and long‑term technology planning to support City operations and future growth.

• Establish IT procedures, standards, and support processes.
• Develop and implement IT policies, security practices, and technology plans.
• Set up workstations, devices, and user accounts.
• Assist in managing the ticketing process and resolve issues promptly.
• Provide user training and support for City systems
• Manage on-premise and cloud network/server environments.
• Monitor network performance, security, and uptime.
• Oversee backups, cybersecurity, and patching.
• Maintain switches, routers, firewalls, and Wi‑Fi.
• Assist with infrastructure upgrades.
• Serve as primary contact for third‑party IT provider.
• Coordinate responsibilities between vendor and City staff.
• Lead or support technology projects and system upgrades
• Implement and manage a demilitarized zone (DMZ) between enterprise and SCADA networks
• Ensure SCADA systems are not directly accessible from the enterprise network or internet
• Research and recommend new technologies to improve City operations
• Partner with departments to assess needs and plan long‑term solutions
• Manage IT inventory, procurement, and software licensing
• Performs other duties as assigned.

• Strong technical knowledge across hardware, operating systems, Microsoft 365 administration, cloud services, networking (TCP/IP, switches, routers, firewalls, Wi‑Fi), cybersecurity, server environments, backups, patching, and overall system maintenance.
• Skilled in IT asset management, software licensing, equipment lifecycle planning, help desk operations, ticketing systems, and vendor/contract oversight to support efficient IT service delivery.
• Ability to build IT processes and standards, work independently in a growing environment, analyze problems and implement improvements, adapt to changing technologies, and maintain confidentiality while safeguarding sensitive information.
• Ability to collaborate effectively with departments, deliver exceptional customer service to users at all technical levels, and lift, install, and maintain IT equipment as needed.
• Ability to establish and maintain professionally effective relationships with external public/vendors, internal management and non‑management employees, and City and other government officials.
• Ability to develop, implement, and administer goals, objectives, and procedures for providing effective and efficient services for the City.
• Ability to communicate clearly and effectively, both verbally and in writing, as well as strong time and task management skills.

• Formal
  
  Education:
  
  Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Relatable
  
  Work Experience:
  
  Three (3) to Five (5) years of hands‑on IT experience.
• Certifications:
  
  CJIS Security Certificate – obtainable within first month and other such as Microsoft, experience with network design, cloud management, and cybersecurity practices.