Application Support Specialist

About the Role

Corpay is hiring an Application Support Specialist as a permanent team member within the UK Product Support division, based in our Sheffield office. In this role you will support r2c Online customers, manage service cases, and contribute to customer success through training, implementation and product quality support. You will report to the Head of Customer Operations and collaborate with other teams.

We provide you with the following support to set you up for success:

• Assigned workspace in the Sheffield office
• Company‑issued equipment
• Formal, hands‑on training

• Providing application support to r2c Online customers via web, email and phone.
• Managing service cases from initial logging through to resolution within defined SLAs.
• Logging and managing service cases using Salesforce CRM.
• Guiding customers on product functionality and best practices.
• Monitoring, tracking and reporting on support performance, trends and recurring issues.
• Logging, investigating and escalating bugs and system issues as required.
• Monitoring system usage and identifying customers needing additional support.
• Testing company products against specifications to ensure quality and performance.
• Supporting internal and external projects as required.
• Preparing, validating and managing data for system imports and exports.
• Assisting with customer onboarding, adoption and implementation activities.

• Experience in application support, service desk or similar customer‑facing technical roles.
• Understanding of system capabilities and limitations with technical awareness.
• Strong organisational and time‑management skills, with the ability to prioritise workload.
• Customer‑focused mindset with commitment to delivering high‑quality support.
• Results‑driven with strong attention to detail and accountability.
• Strong problem‑solving skills with ability to identify and resolve issues efficiently.
• Ability to work collaboratively while taking ownership of responsibilities.
• Commercial awareness and understanding of business priorities.
• Innovative mindset with willingness to improve processes and suggest new solutions.
• Assertive, team player and multi‑tasking ability.

• Life insurance (4 X)
• Pension scheme – 5% employer contribution
• Private healthcare
• 25 days holiday (plus holiday buy/sell)
• Access to Linked In learning
• Free rewards and discounts via Gratitudes
• Career progression opportunities

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or other characteristics protected by applicable law. Corpay fosters an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences and contributions.

If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.