Service Engineer

On-Site Service Engineer – Ai Data Center

Location:

Childress, TX 79201 Pay rate: $40.00 - $41.61/hr

Work schedule:

8:00 AM - 5:00 PM, Monday through Friday. Must be flexible to support altered shift hours and mandatory on-call rotations as required by data center operations.

The On-Site Service Engineer (OSE) delivers hands-on, customer-facing technical support within enterprise data center and server environments, including next-generation AI platforms. This role focuses on maintaining peak system uptime, performing hardware installations, and resolving complex system failures. Prior artificial intelligence platform experience is not required; the position demands strong foundational knowledge of data center server infrastructure, enterprise component replacement, and a commitment to meticulous real-time documentation.

Key Responsibilities

• Server Maintenance & Deployment:
  Provide critical on-site support for Dell server and enterprise data center systems. Perform physical server builds, system swaps, full deployments, and preventive maintenance.
• Component-Level Replacement:
  Execute precise hardware modifications and component updates, including the replacement of CPUs, memory modules, power supplies, GPUs, and associated server infrastructure.
• Troubleshooting & Diagnostics:
  Diagnose system-level faults across physical hardware, system firmware, and operating systems. Isolate failures and execute step-by-step resolution paths, escalating complex matters to engineering teams when appropriate.
• Operational Alignment:
  Follow provided standard Plans of Action (POA) from corporate support groups to ensure consistent service delivery.
• Real-Time Documentation:
  Maintain comprehensive, detailed, and accurate real-time logs of all service actions, parts utilized, and system updates to feed into shared engineering knowledge bases.
• Customer Relations:
  Communicate clearly, directly, and proactively with internal teams and data center clients during active service events.

Must Have Skills / Requirements

• Data Center Fundamentals: 3–5+ years of experience in enterprise technical support, field service engineering, or infrastructure data center roles.
• Hardware
  
  Competency:
  
  Verifiable hands-on experience building servers, diagnosing enterprise motherboards, replacing core components (CPUs, GPUs, RAM, PSUs), and conducting full server chassis replacements.
• Operating System Literacy:
  Foundational familiarity with Linux or related enterprise-grade operating systems.
• Documentation Standards:
  Strong documentation habits with a history of entering detailed technical notes under operational timelines.
• Commute & Proximity:
  Candidates must reside within a 45-minute maximum commute of the Childress, TX site.
• Clearance & Citizenship:
  United States Citizenship is strictly required for this position. Candidates must possess the ability and willingness to obtain (or have previously held) a security clearance.

Preferred Qualifications (Nice to Have)

• Hands-on experience working with liquid or water-cooled server infrastructure.
• Active vendor-specific hardware certifications (e.g., Dell Certified Enterprise Engineer).
• Practical personal technical experience, such as custom PC building or maintaining personal technology labs.

Physical Demands & Environment

• Physical capability to lift, carry, and maneuver enterprise hardware weighing up to 50 lbs regularly.
• Comfort operating independently within high-density, fast-paced, and business-critical data center environments.

Education & Experience

• Experience:
  
  3–5+ years of experience in data center hardware or field service sectors.
• Education:
  
  Associate or Bachelor's degree in Information Technology or a related field, or equivalent combined professional experience.

Term:
Contract Assignment (Possible Contract-to-Hire) Assignment Duration:
June 29, 2026 – December 31, 2026 (Extension options available) Travel:
No external field travel required; 100% centralized on-site role.

Benefits (employee contribution):

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.